Customer Reviews

>> Customer review score  79%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 25, 2021

Rating: 4 / 10

Comments:  I think we expected more for the value of the money for this activity. Staff was friendly there is no doubt there. We arrived at site earlier as advised and were told to go directly to the kennel. We weren’t approached until closer to leave time so made it a bit difficult to know what we were allowed vs not allowed to do. The guide gave us a brief rundown of the safety instructions and we were off. The ride itself was beautiful but felt really short. There wasn’t much interaction with the guide. I expected more from them as We kept promoting him with questions. Would have been good to have been provided some background and knowledge of the dogs, history of dogsledding and just in general nature. We made a couple of brief stops along the way mainly for dogs to rest but I didn’t feel I leaned anything new or got to know the dogs in any way. We were advised there would be hot chocolate provided and received none. It’s not the hot chocolate you care about it’s the experience and memories you creat for the children. When we got back no one offered any extra directions to us. We had to prompt and ask about the bisons only from reviews i read. Would have been nice to have been shown around the grounds and advised about horses etc. My son enjoyed petting the dogs but no one offered to show us the puppies. All in all, it was a fun experience but not worth the amount of money you pay. Extremely expensive. I expected so much more and a more personalized experience overall. I felt the staff was rushed to finish with us as we were part of the 3PM booking.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

We are taking Covid-19 seriously. We are committed to providing a safe environment for our guests & staff. We need your cooperation to keep our staff, our guides and other guests safe as well.

These are the steps that we are taking to keep our dogsledding activity clean and safe:

• We are actively monitoring COVID-19 updates from the Québec Ministry of Public Health and will continue to adapt.
• We are currently in a red zone. Please respect the preventive measures of our zone.
• Any employee or guest who is experiencing COVID-19 symptoms on-site, or within the past 14 days, may not participate.
• Any employee or guest who has been in contact with anyone with COVID-19 in the past 14 days, or is living with a person with symptoms, or is waiting for a test result, or has returned from a trip outside the country, may not participate.
• A physical distance of 2 meters must be maintained.
• Hygiene measures will be in place and enforced for employees and guests; handwashing, coughing into elbows, no handshaking.
• You must bring a mask, neck warmer or balaclava; of two layers, completely covering the nose and mouth, because a physical distance of 2M not always possible.
• You must bring protective glasses (ie ski goggles) because a physical distance of 2M not always possible.
• Activity meetings and preparations will mostly take place outdoors during the pandemic. Dress warmly for all activities.
• Only outdoor toilets will be accessible and they will be disinfected after each use.
• Until Feb 25: Maximum 4 participants, or more than 4 if from the same residence.
• From Feb 26: Maximum 8 participants per departure.
• No clothing will be loaned during the pandemic. Please dress warmly with boots and snow pants.
• Bring your own blanket to cover you in the sled.
• The hot chocolate will be served outside.