Dune Buggy – Guided 4×4

Customer Reviews

>> Customer review score  88%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Aug 31, 2020

Rating: 10 / 10

Comments:  We were told to be there for 4pm but nobody showed up until 4:35pm so we were waiting for an unnecessary amount of time.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

 Hi. You were there at the right time. 4:00 meeting time for a 4:30 start. We used to have guests arrive 15 minutes in advance but often people were late. Then that would make the next tour late(as its very difficult to shorten the tour). Its also very difficult to leave one late party behind when there are other parties who are on time. Really there are no easy solutions to the problem of late arrivals. If everyone were like you it would be fine...but they aren't. Thankyou for being on time.

Aug 21, 2020

Rating: 10 / 10

Comments:  It looked like it was going to rain so we didn’t ge the full 90 minutes. We didn’t stop at the lake, we would have liked to use that time driving the dune buggy for a little longer

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 18, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 18, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 17, 2020

Rating: 10 / 10

Comments:  Thrilling

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 16, 2020

Rating: 10 / 10

Comments:  Very recommended amazing time on rocky road ride Shoutout to the tour guide very chill and fun guy

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2020

Rating: 10 / 10

Comments:  Very recommended amazing time on rocky road ride Shoutout to the tour guide very chill and fun guy

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2020

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 27, 2020

Rating: 10 / 10

Comments:  This activity and all other activities were great fun. The guides / staff on site were great and very patient. All worthwhile. rnrnOver all & I did other activities ( fishing &horseback riding) the only complaint or suggestion I have is that advertisements to the activities should be better... Bilboards, Signage, information while driving, along the way to the various activities should be added, this is a most for people that are not from the area. Directions on a paper Are not for everyone. Maybe even a shuttle to and back from the various activities.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

 Hi. Thanks for the comments. Glad you enjoyed your dune buggy tour, horseback riding and fishing. Interesting suggestion for signage, but we simply have too many activities to put signs up. Signs here are also subject to a complex permitting process that involves several levels of government. For all of our activities we provide driving directions in a few ways

-written directions with address if you choose to have a paper reservation confirmation

-written directions as well as a google map link in your email reservation(everyone gets one by email)

Jul 12, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 08, 2019

Rating: 6.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

 Hi,

Thanks for letting us know. This has recently become a bit of a recurring comment. This ride is 1.5 hrs INCLUDING the 15 minute safety/driving breifing at the beginning. So it is supposed to be 75 minutes (or 1h15) on the trails. We will try to make that more clear in our communications.

Sep 05, 2019

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 05, 2019

Rating: 3.7 / 10

Comments:  There were 3 of us including my adult son and wife. My wife actually hated this experience as she did not expect to be bounced around so much hurting her neck for a week and the dust was impossible so much so that even our car had to be cleaned after. I support her completely and the information provided was not accurate, Further we were not provided rain pants or top which we thought would shield our clothes from this horror and all the dust. There was another older woman on the tour who echoed our comments when we spoke w her.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Management Response:

Hi,

So sorry to hear that you didn't enjoy it. We really aim to align your expectations with what you will actually experience on our tours.

One of the fisrt thing I do when I get feedback like this is to check where you saw our tour and then look at the description with fresh eyes. I just looked at our website where, according to your reservation, is how you found out about it. The text does a good job of describing it as an offroad adventure. The video shows lots of bouncing around on rocky dirt trails. I don't really see anythng we can change to make it more accurate except that ponchos are offered only when it rains. 

Aug 13, 2019

Rating: 8 / 10

Comments:  The booking reservation says a 1.5hr activity. When booking, the agent told me we need to be there 30 minutes early to register, and the activity would be 90 minutes (1.5hr) on the trail. The tour was only 61 minutes long (started at 1:00 finished at 2:01). The trail guide was excellent. He was very polite, helpful and courteous. We all really liked him and had a lot of fun on the excursion.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

 HI,

Thanks for letting us know. We've had this comment a couple of times. We've fixed the problem by extending the tour onto extra trails for groups that move faster. We will be contacting you to make correct the price paid as the tour is supposed to be 1h15 on the trail plus a 15 minute orientation'security breifing

Jul 31, 2019

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 26, 2019

Rating: 5.7 / 10

Comments:  No issues with the operator, However I've been on a dune buggy experience before and I just thought that it wasn't long enough, didn't get dirty enough as our Punta Cana experience. It was fun! but not that fun. I was slightly disappointed 🙁

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

We are taking Covid-19 seriously. We are committed to providing a safe environment for our guests & staff.

These are the steps we are taking to keep our Dune Buggy – Guided 4×4 clean and safe:

• We are actively monitoring COVID-19 updates from the Québec Ministry of Health and will continue to adapt.
• Any employee or guest who is experiencing COVID-19 symptoms on-site, or within the past 14 days, may not participate.
• Any employee or guest who has been in contact with anyone with COVID-19 in the past 14 days, or is living with a person with symptoms, or is waiting for a test result, or has returned from a trip outside the country, may not participate.
• A physical distance of 2 metres must be maintained.
• Hygiene measures will be in place and enforced for employees and guests; hand washing,coughing into elbows, no handshaking etc. Wearing masks is recommended.
• Capacity is limited to a maximum of 3 vehicles and 8 drivers/passengers for one guide.
• The driver and passengers in the vehicle must reside at the same address.
• Vehicles and helmets will be disinfected between each tour.
• The option of an additional passenger with the guide is not available during the pandemic.