Escape Games – Volcano (60 mins)

Customer Reviews

>> Customer review score  84%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Aug 23, 2020

Rating: 9 / 10

Comments:  We dropped about $150 for 4 people, 2 adults and 2 kids, meaning that we won't be doing many more though we enjoyed it very much. This might not be feasible for you to change. What we think is a feasible options is this: we were given one square of paper, smaller than a post-it note, to use while we solved the room. We had to ask for more paper two more times. Each time we were given only one more piece of paper, same size. This was very frustrating.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jun 20, 2019

Rating: 6.3 / 10

Comments:  Our chosen escape room had many glitches. The lady working had to come into the room 5 times to reset the challenge or do the challenge we had attempted several times because it wasn’t working (Harry Potter theme: the black board buttons didn’t work x2, the final door buttons didn’t work, etc). It was rather frustrating. The challenges in an escape room need to work! We have done several escape rooms in n many places and never had this problem let alone the number and f times in the same room!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Apr 03, 2019

Rating: 7.7 / 10

Comments:  We had limited time and only play one game as it took very long time to set up and actually start playing. We booked from 5:00-7:00 and did not start playing until 6:00. Played one game and had to leave at 7:30 because second game had not started. Very expensive for one game only.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

We are taking Covid-19 seriously. We are committed to providing a safe environment for our guests & staff. We need your cooperation to keep our staff, our guides and other guests safe as well.

These are the steps we are taking to keep our escape games clean and safe:

• We are actively monitoring COVID-19 updates from the Québec Ministry of Public Health and will continue to adapt.
• Any employee or guest who is experiencing COVID-19 symptoms on-site, or within the past 14 days, may not participate.
• Any employee or guest who has been in contact with anyone with COVID-19 in the past 14 days, or is living with a person with symptoms, or is waiting for a test result, or has returned from a trip outside the country, may not participate.
• A physical distance of 2 meters must be maintained.
• Hygiene measures will be in place and enforced for employees and guests; handwashing, coughing into elbows, no handshaking.
• Wearing a mask is mandatory inside at all time.
• Thoroughly sanitizing and disinfecting restrooms every hour.
• Thoroughly sanitizing and disinfecting game rooms (especially doors, locks, and key touchpoints) between each and every game.
• Requiring customers to use hand sanitizer before and after every game.
• Reducing number of games per day to ensure sufficient buffer time for additional cleaning without adversely effecting game schedules.
• Only offering private games. You will not be asked to share a playing space with anyone other than those you are already travelling with.
• Customers must arrive only 5-minutes before game start so as to avoid crowds assembling in the entry area. Customers who arrive earlier will be asked to wait outdoors.
• Customers who arrive earlier will be asked to wait outdoors.