Customer Reviews

>> Customer review score  86%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Aug 12, 2023

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Jul 22, 2023

Rating: 10 / 10

Comments:  It was a smooth and easy experience and the staff were wonderful!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 10, 2023

Rating: 10 / 10

Comments:  superb

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 31, 2022

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 21, 2022

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 20, 2022

Rating: 4.7 / 10

Comments:  As it is a tourist spot, staff should be able to speak English frequently instead of saying that they speak very little. Staff should not allow the family members of one family hog the upper Deck level. Others paid for it as well and they have a right to enjoy the upper deck as well

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Aug 31, 2021

Rating: 10 / 10

Comments:  Everything was perfect.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 14, 2021

Rating: 7.7 / 10

Comments:  Too many people from the bottom deck came up to the top deck. The staff only asked them to go back to their seats when it was time to dock. Capacity on top deck was 25 people and there were at least twice this many people than were allowed.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Aug 12, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 10, 2021

Rating: 10 / 10

Comments:  The guide was so friendly and a very good driver. He definitely made our cruise more enjoyable

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 13, 2020

Rating: 7 / 10

Comments:  our reservation was for saturday and we were first inline, everything was great except for the weather. the captain had to turn back due to severe thunderstorm. we ran back to our hotel at residence inn (20 min walk) but obviously we got drenched half way (5 adults and 1 kid). we were told that we can use our tickets for the next day but what i didnt appreciate was that we got to the boat very early 30 mins prior just like the previous day BUT the captain (which actually remembered us) couldnt even put us in front of the line. i mean from a customer service, i was expecting for them to show some courteous and empathy to get us to the front of the line so me and my family can choose our seats first which was at the top deck/rear but no. so we didnt really enjoy the cruise at all.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Sep 11, 2020

Rating: 10 / 10

Comments:  Good experience and friendly staff, was a bit cold wind but we had good time.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 11, 2020

Rating: 9 / 10

Comments:  Although a nice day turned rainy just before cruise, all went fine. Super nice crew on board. We would not go again because we live here. Unless maybe a special dinner cruise could be interesting.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 11, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 11, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 04, 2020

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 28, 2020

Rating: 1 / 10

Comments:  Cruise was horrible\r\nStaff wasn’t pleasant\r\nOver booked and too hot

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Aug 17, 2020

Rating: 10 / 10

Comments:  No complaints

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 15, 2020

Rating: 7.7 / 10

Comments:  We booked the activity based on the website description of Covid 19 being taken seriously and only 9 to 12 passengers per cruise. However the cruise has more than 4 dozen passengers, all seated side by side, and the majority of passengers removed their masks during the cruise. Concerns about Covid distracted us from fully enjoying the cruise.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 15, 2020

Rating: 8.7 / 10

Comments:  I do believe that $25 per adult for a 1 hr tour is too expensive, however I would imagine that part of this is as a result of COVID. The captain and staff were lovely! We were fortunate to have the perfect weather for this tour and we felt that there was a perfect balance of “tour guide” information and just enjoying the scenery and being out on the water,

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2020

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 20, 2019

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 11, 2019

Rating: 10 / 10

Comments:  Absolutely fabulous.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 18, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jun 23, 2019

Rating: 10 / 10

Comments:  Went for a cruise on Lake Tremblant with my wife. It was very relaxing and very informative.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jun 20, 2019

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 06, 2018

Rating: 9 / 10

Comments:  Good Job

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 19, 2018

Rating: 6.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 11, 2018

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jun 25, 2018

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jun 23, 2018

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 21, 2017

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 18, 2017

Rating: 9.7 / 10

Comments:  Very fun tour. Not too many people, safety was addressed first thing, good regional information provided, length of tour was just right, boat clean.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 06, 2017

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 01, 2017

Rating: 10 / 10

Comments:  Our boat guide was excellent. Fortunately for us, the weather was less than perfect and there were only a few people on the boat with us. We had our guide almost to ourselves. He was very knowledgeable and sat with us and made it seem very personal. We would definitely recommend it to anybody who asked.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 30, 2017

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jun 07, 2017

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 08, 2016

Rating: 9.3 / 10

Comments:  I liked that the announcer on the boat said everything in both french and english. It was too bad that it was raining. Would have been nice to have rain ponchos for purchase for a dollar or so.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 20, 2016

Rating: 8.3 / 10

Comments:  The two staff on the boat were great. It felt like a personal tour since there were only a few of us on board. They kept pointing out neat things on the lake above and beyond the regular commentary. It is clear that they love their job.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 19, 2016

Rating: 10 / 10

Comments:  Knowledgeable and informative

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 04, 2016

Rating: 7 / 10

Comments:  Less exciting than I had hoped; but the operator didn't do anything wrong.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jun 23, 2016

Rating: 10 / 10

Comments:  The boat cruise was very lovely, the crew that work on the board was very nice. We all enjoy our trip and sightsee.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 12, 2015

Rating: 9.3 / 10

Comments:  We arrived early and waited in line with others, then a group of Japanese tourists arrived after us and boarded first since they reserved in advance (as did we). We couldn't sit on the upper deck as all seats were taken. Should warn us that some groups have priority, that it isn't first come, first served as usual.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

 Hi,

Thanks for letting us know. You were NOT supposed to board after them if you arrived first as long as you arrived 20 minutes in advance (at the meeting time indicated on your reservation), since all advanced reservations can priority-board 20 minutes in advance. We will talk to our captain to see what went wrong and to make sure this doesn't happen to anyone else.

Aug 27, 2015

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 25, 2015

Rating: 7 / 10

Comments:  The activity was nice, but was marred by a large group of noisy people and uncontrolled kids who took over the boat and interfered with hearing the commentary. This was no fault of the operator, but despite being told that we would have priority boarding due to having bought our tickets in advance, this obnoxious group were let on first and those who had bought tickets in advance had to wait while they scrounged amongst themselves to raise the money for their fares.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 18, 2015

Rating: 9 / 10

Comments:  Excellent service

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 14, 2015

Rating: 5 / 10

Comments:  We were not able to sit on the top at the beginning even though we came early. We were told to wait at the bottom for safety instructions and other people then went up instead of us. The safety instructions were then given later instead, and there was no room at the top. We were not able to eat anything on the boat.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Aug 07, 2015

Rating: 10 / 10

Comments:  great experience. We had all amenities required. And were sent off ensuring we were taken care of

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 18, 2014

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Oct 17, 2014

Rating: 8.3 / 10

Comments:  There was a Japanese group on board the boat as well...no problem but one of them, probably a guide, kept talking to the rest of their group while the cruise narrative was being given in French and English making it difficult to hear upsetting my mother.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 03, 2014

Rating: 7.3 / 10

Comments:  the cruise boat is showing it's age...

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 31, 2014

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 26, 2014

Rating: 7.3 / 10

Comments:  Captain was very friendly and informative. Wish the boat would have been more open; hard to see.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 17, 2014

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 12, 2014

Rating: 7.7 / 10

Comments:  It was hard to hear the recorded explanations of the surroundings

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

Thanks for your comments. Pre-purchased tickets will guarantee your spot on the boat. Guests who buy on site at the boat will only get a ticket IF there are seats available. With pre-purchased tickets we indicate that you need to be at the boat 20 minutes in advance. This gets you at the front of the boarding line-up.

Aug 12, 2014

Rating: 8.7 / 10

Comments:  They were friendly and interesting but the boat was a little run down and much smaller than I expected

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 13, 2014

Rating: 10 / 10

Comments:  The activity was fun, interesting and informative. The two crew members were great. There was some good-natured joking around and laughing. The vibe was extremely positive. Great times!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jun 21, 2014

Rating: 9.3 / 10

Comments:  We really enjoyed our lake cruise

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 21, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 16, 2013

Rating: 7 / 10

Comments:  The day we went on the cruise was rainy off and on, however we were not concerned as the boat is covered. Unfortunately, the was a guest in a wheelchair that had to remain on the very small entryway at the stern of the boat throughout the cruise. At times there were torrential downpours and wind and this gentleman was forced to remain exposed and drenched for one hour. I offered him an umbrella and told his friend that perhaps my husband could help to lift him down the thin staircase. I spent most of the cruise upset that there was no dignified way for this guest to get into a dry area.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Aug 16, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 16, 2013

Rating: 8.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Aug 16, 2013

Rating: 8.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 10, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 18, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 18, 2013

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 07, 2013

Rating: 10 / 10

Comments:  Both were extremely curteous and pleasant to chat with. The captain of the boat loves his job and loves to meet new people. This was evident. He was excellent t with our 4 kids too. An overall great experience for us. We do the boat cruise every year.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 17, 2012

Rating: 9.3 / 10

Comments:   enjoyed it very much. The recording was quite interesting and easily understood.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 17, 2012

Rating: 8 / 10

Comments:  See above, everything was okay, however we had to wait in the sun without any shade, and were not allowed to enter the boat - my friend with me got a sunburn, while waiting (even though she was using sunblock)

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 17, 2012

Rating: 9.3 / 10

Comments:  Narrator was very friendly and courteous. Did a good job answering questions and providing information.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 13, 2012

Rating: 8.7 / 10

Comments:  Tour was good, they did a nice job of telling about local history & pointing out interesting things on the lake, famous people's houses, etc.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 11, 2012

Rating: 8.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 15, 2012

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 14, 2012

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jun 25, 2012

Rating: 4 / 10

Comments:  The cruise was BORING!! Not very much information/history about Tremblant during the cruise. Speakers/microphone were also faulty during the cruise.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Jun 20, 2012

Rating: 10 / 10

Comments:  the cruise crew was very knowledgeable and bilingual ... the captain was very receptive to my students which added that little extra for my students ....

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 23, 2011

Rating: 9.7 / 10

Comments:  My family had a wonderful experience on the cruise. The captain and the guide really went out of their way to make sure we were enjoying ourselves.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 19, 2011

Rating: 8 / 10

Comments:  Much of the talk was in French and not as much in English

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Aug 14, 2011

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 06, 2011

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 25, 2011

Rating: 1.3 / 10

Comments:  First off she served every table except ours and the one next to us. Half way through the cruise she then asked us if we wanted anything. Her explanation of the trip was all over the place and could not finish her explanation properly. Was not worth it at all

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Jul 24, 2011

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 23, 2011

Rating: 7 / 10

Comments:  The speaker system on the boat was not working well and as such it was difficult to hear everything. When the guide on the boat spoke it was clearer to hear him. Perhaps a boat with an upper deck would allow for better viewing.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 13, 2011

Rating: 6 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Jul 13, 2011

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Oct 19, 2010

Rating: 9 / 10

Comments:  Tout le monde était très gentil et serviable.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.