Watersports

Customer Reviews

>> Customer review score  91%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Aug 31, 2021

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 31, 2021

Rating: 9 / 10

Comments:  Great experience, will do it again, but longer, 1.5 hours is much too short.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 26, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 20, 2021

Rating: 9.7 / 10

Comments:  The Pontoon was amazing. We did a family trip and we all loved it. The lake and boat was beautiful. Definitely will do again.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 17, 2021

Rating: 10 / 10

Comments:  The captain and the young woman spotting the tubers were both great. The captain clearly has a lot of experience creating great wakes for riders. We all enjoyed this very much! The only thing we didn't understand was that it would be a solid hour of tubing, we thought they would be taking turns and getting on and off the boat. They did it though, and laughed and laughed!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 16, 2021

Rating: 9 / 10

Comments:  Great experience.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 16, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 16, 2021

Rating: 9.7 / 10

Comments:  The retired gentlemen at the Pierre Nautica center are incredible , every single one of them !!! Welcoming , super friendly , helpful , smiling , just incredible spirit . All the older men were amazing , Michel took my girls tubing and was sooo understanding and made it such a positive experience when he saw them nervous . Pierre allowed the mom to go on boat when he saw child nervous . My daughter cried after trying the iceberg as she was little and boat taxi got her back and the older lady working there saw her crying and took me to booth to get my money back . The whole team was super !!! All of them went above and beyond the whole day we were there . Best team ever !!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 12, 2021

Rating: 10 / 10

Comments:  It was lovely, super fun and different!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 21, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 18, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 13, 2021

Rating: 2.3 / 10

Comments:  We rented a pontoon for 12 people and when I got home I read again the paper that I signed and it only says pontoon for 10. I called them the next day and and asked why I they only gave me a pontoon for 10 people wherein I paid for a bigger one, they said they probably wrote 10 on the paper but it is for 12 people. I don’t believed their excused because 2 years ago I rented a pontoon for 10 and that’s why the size is kinda familiar, we are only 11 with kids that’s why maybe they have us only for 10 and have the bigger boat to someone else.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

 

Hi,

Here is an explanation...not an excuse:

After reading your comments I spoke with the supervisor at the beach to understand what happened.

We are sorry for the confusion about the hand writting that was done on the paper. We do confirm that you really got the 12 passenger boat that is actually one of the new ones. You got the boat number 7 that was purchased in August 2020.

Also, there have also been a few changes in the way we rent since last year due to the restrictions of Covid-19. One of these changes is that we now reserve boats by the number of passengers instead of the length of the boat. I think this change is what has caused the misunderstanding.

 

Jul 05, 2021

Rating: 9 / 10

Comments:  The staffs were great, friendly and efficient. Training was very thorough, we had a fantastic time.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Oct 22, 2020

Rating: 10 / 10

Comments:  although we enjoyed renting a powerboat, it was disappointing that higher horsepower boats were not available for people with their boating licence. 9.9hp is kind of a joke for a lake this large. we really enjoyed the very slow ride regardless, and the people at the watersports center were all very helpful and friendly.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Oct 22, 2020

Rating: 9 / 10

Comments:  The staff is amazing , friendly , pro and easy communication with them. And they are always smiling. I found it a bit exensive but with all the support on the ground from the staff i think its worth it. Probably add more benches on the shore .

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 15, 2020

Rating: 10 / 10

Comments:  The stuffs are friendly and helpful. they clearly informed about the route and the user manual. we quite enjoyed our journey.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 11, 2020

Rating: 9.7 / 10

Comments:  Make the check time more clear in the confirmation email. The confirmation email said my activity started at 11:30 and then the email goes on to say that you should arrive in time/early. So we arrived at 11:15 and they told us our reservation wasn’t until noon.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 25, 2020

Rating: 10 / 10

Comments:   1 1/2 hour boat rental - was excellent. Staff were friendly, knowledgeable. We brought our dog on the boat ride - staff were so kind to our dog

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 20, 2020

Rating: 9.3 / 10

Comments:  We did wakesurfing and water skiing. Michel was the waterski instructor and he really went above and beyond. If I were to book this activity again, I would request to have him again! He’s patient, kind, and extremely knowledgeable. Felix was our wakesurfing instructor. He was also fantastic. My kids loved him!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 17, 2020

Rating: 10 / 10

Comments:  Pleasant experience from start to finsih.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 15, 2020

Rating: 10 / 10

Comments:  it was organized and went smooth, we enjoyed the boat ride. Well explained cleaning was efficient

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2020

Rating: 10 / 10

Comments:  The guides were great and super helpful.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2020

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 15, 2020

Rating: 10 / 10

Comments:  ExcellentrnStaff outstanding service.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2020

Rating: 9.3 / 10

Comments:  The activity was exactly what we expected, it was all very well explained to us when we booked. Very friendly and professional.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2020

Rating: 9.3 / 10

Comments:  The activity was exactly what we expected, it was all very well explained to us when we booked. Very friendly and professional.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 24, 2020

Rating: 8.7 / 10

Comments:  great and the staff onsite were great!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 07, 2020

Rating: 9 / 10

Comments:  Long line at the activity center

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

We are taking Covid-19 seriously. We are committed to providing a safe environment for our guests & staff.

These are the steps we are taking to keep our boat rental and water sports activities clean and safe:

• We are actively monitoring COVID-19 updates from the Québec Ministry of Health and will continue to adapt.
• Any employee or guest who is experiencing COVID-19 symptoms on-site, or within the past 14 days, may not participate.
• Any employee or guest who has been in contact with anyone with COVID-19 in the past 14 days, or is living with a person with symptoms, or is waiting for a test result, or has returned from a trip outside the country, may not participate.
• A physical distance of 2 metres must be maintained.
• Hygiene measures will be in place and enforced for employees and guests; hand washing, coughing into elbows, no handshaking etc.
• Our staff will be present in the parking lot to greet you.
• Wearing a mask is mandatory.
• Only people with reservations will be allowed on site.
• Access to the Beach and Tennis Club toilets is reserved for emergency use only.
• Maximum 4 participants will be able to wakeboard or wakesurf together.
• Only one person per group should come to the reception desk to check-in. Other participants will need to wait by the car or in the parking lot.
• Wearing a mask is mandatory on board.