Watersports

Customer Reviews

>> Customer review score  91%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Aug 31, 2021

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 31, 2021

Rating: 9 / 10

Comments:  Great experience, will do it again, but longer, 1.5 hours is much too short.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 26, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 20, 2021

Rating: 9.7 / 10

Comments:  The Pontoon was amazing. We did a family trip and we all loved it. The lake and boat was beautiful. Definitely will do again.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 17, 2021

Rating: 10 / 10

Comments:  The captain and the young woman spotting the tubers were both great. The captain clearly has a lot of experience creating great wakes for riders. We all enjoyed this very much! The only thing we didn't understand was that it would be a solid hour of tubing, we thought they would be taking turns and getting on and off the boat. They did it though, and laughed and laughed!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 16, 2021

Rating: 9 / 10

Comments:  Great experience.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 16, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 16, 2021

Rating: 9.7 / 10

Comments:  The retired gentlemen at the Pierre Nautica center are incredible , every single one of them !!! Welcoming , super friendly , helpful , smiling , just incredible spirit . All the older men were amazing , Michel took my girls tubing and was sooo understanding and made it such a positive experience when he saw them nervous . Pierre allowed the mom to go on boat when he saw child nervous . My daughter cried after trying the iceberg as she was little and boat taxi got her back and the older lady working there saw her crying and took me to booth to get my money back . The whole team was super !!! All of them went above and beyond the whole day we were there . Best team ever !!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 12, 2021

Rating: 10 / 10

Comments:  It was lovely, super fun and different!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 21, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 18, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 13, 2021

Rating: 2.3 / 10

Comments:  We rented a pontoon for 12 people and when I got home I read again the paper that I signed and it only says pontoon for 10. I called them the next day and and asked why I they only gave me a pontoon for 10 people wherein I paid for a bigger one, they said they probably wrote 10 on the paper but it is for 12 people. I don’t believed their excused because 2 years ago I rented a pontoon for 10 and that’s why the size is kinda familiar, we are only 11 with kids that’s why maybe they have us only for 10 and have the bigger boat to someone else.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

Hi,

Here is an explanation...not an excuse:

After reading your comments I spoke with the supervisor at the beach to understand what happened.

We are sorry for the confusion about the hand writting that was done on the paper. We do confirm that you really got the 12 passenger boat that is actually one of the new ones. You got the boat number 7 that was purchased in August 2020.

Also, there have also been a few changes in the way we rent since last year due to the restrictions of Covid-19. One of these changes is that we now reserve boats by the number of passengers instead of the length of the boat. I think this change is what has caused the misunderstanding.

Jul 05, 2021

Rating: 9 / 10

Comments:  The staffs were great, friendly and efficient. Training was very thorough, we had a fantastic time.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

COVID-19 – Summer