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Dog Sledding Tremblant Diable Adventure

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Dog Sledding Tremblant



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Dog Sledding Tremblant
Average Rating: 5 out of 5
based on 26 reviews.

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Customer Reviews

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 10, 2019

Rating: 10 / 10

Comments:  Fantastic experience! Friendly, professional and fun staff. Fantastic and super good dogs

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 09, 2019

Rating: 10 / 10

Comments:  I would have liked to know before hand that there was a picture service available, and that they would only take cash. We were not prepared, and did not have enough cash on ourselves tot buy the pictures.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 07, 2019

Rating: 8.7 / 10

Comments:  Great experience! People were very friendly. Were very nice o my wife and kids as well.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 05, 2019

Rating: 5.3 / 10

Comments:  The value of the experience is definitely worth it and the duration was even longer than we thought. Our issue with the overall experience is that the guide and the whole setup of the experience was very unorganized. First off, there should be more guides who need to be well prepared and well organized. This was not the case. Our biggest concern was for the dogs however. Before our sled took off, one of the dogs severely bit the other dog who was bleeding a lot from his ear. The guide put snow on his wound and we began. This was concerning as the dog was quite injured. When we were at the break point, some of the dogs seemed exhausted! And there was another dog bleeding from its paw. I am well aware that these dogs truly love sledding, but as an animal lover, you would expect and hope that the animals are being well cared for and that is not the case. It is not to say that the guide mistreated them in any way, but the poorly managed experience seems to be affecting the dogs. Seeing as this is an activity that many animal lovers partake in, the treatment and care of the animals should be top priority.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Management Response:

Thank you very much for taking the time to give us your comments.
 
We are very sorry that you were disapointed about your doglsedding experience. I spoke to our head guide about your situation to understand what happenned.
He confirmed to me that it was in fact our busiest day over this winter. There were more people than usual, and in fact it was not easy day for our guide, or dogs, which might have left the feeling of being disorganised. Please know that since that day we have made some operational changes to avoid that type of situation.
 
It happens sometimes that dogs bite one another. Some are territorial and there is a heirarchy in the team. In case of minor injury, the dog is often able to 
continue running without suffering. A complete examination is always done after 
the run. In case of major injury, the dog would have been removed immediately 
from the line and someone would have been dispatched to pick him up by 
snowmobile.
 
We truly understand your point of view as we are also dog lovers. We adhere to all safety and security measures put in place by the government (MAPAQ) and we are also active members of Adventure Ecotourisme Québec- which means that we are  committed to respecting high standards of safety and security and proven safety measures, using high quality equipment, maintaining adequate liability insurance and hiring competent and passionate guides.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 04, 2019

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 02, 2019

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 27, 2019

Rating: 9.3 / 10

Comments:  Our operator, Matthew, was incredibly engaging, welcoming, and informed. He taught us a lot about dogsledding based on his many years of experience. I would have preferred a more rigorous course, so next time would pick one of the other companies that require I bit more physical activity.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 19, 2019

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 19, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 19, 2019

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jan 24, 2019

Rating: 10 / 10

Comments:  It was an absolutely amazing experience! It was extremely well organized! The leaders were great teachers and kept us all safe and having fun! And they took such good care of the dogs! We had a ton of fun and will definitely do it against!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jan 08, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jan 04, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jan 02, 2019

Rating: 10 / 10

Comments:  All 5 of us loved the activity. The dogs were obviously well taken care of as shown by their beahsvior.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Apr 04, 2018

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Apr 03, 2018

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 23, 2018

Rating: 10 / 10

Comments:  Absolutely loved every second of the experience. Enjoyed going to meet the puppies afterwards too....had a chance to drive the sled and sit in the sled. Dogs were sweet and well cared for. Our guide was excellent. Enjoyed the warming up break in the tent halfway through the excursion.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 11, 2018

Rating: 10 / 10

Comments:  The experience was fun and the activity guide was amazing. Loved it!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 10, 2018

Rating: 10 / 10

Comments:  Excellent Bucket list experience for sure!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 02, 2018

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 24, 2018

Rating: 9.3 / 10

Comments:  Our guides/mushers, Eve and Mateo, were wonderful! Mateo did an excellent job making sure my 4 year old wasn’t scared. They were so friendly and interactive. We could tell they knew what they doing. Their other staff were also great! The experience was incredible. We would love to do it again. I don’t have anything to compare the monetary value with since I have never done it before. The only thing we would have loved was to play with puppies but the only ones they had were 4 days old and it is understandable that they were to young. Maybe next time!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 23, 2018

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jan 31, 2018

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jan 14, 2018

Rating: 10 / 10

Comments:  Had an absolutely amazing time. Very friendly staff and the dogs were great! Would definitely come again.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jan 02, 2018

Rating: 10 / 10

Comments:  100% pleased, very happy to interact with the dogs after the run. Our guides were fabulous and appeared to love and care for their team

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Dec 30, 2017

Rating: 10 / 10

Comments:  Owner and Guides of the activity were outstanding. Great sense of humor and totally on hands and personable. Loved it!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

 

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