Certification

AEQ Aventure Ecotourisme Quebec Certification

Posted on April 22, 2024April 29, 2024 by marieb

Quality-Sécurity certification is a self-regulation program for adventure tourism companies, developed by Aventure Écotourisme Québec with financial support from the Quebec Ministry of Tourism. Its aim is to ensure maximum safety for all those involved in nature and adventure activities in Quebec. The AEQ accreditation program includes some sixty generic standards, as well as standards...

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Terms and Conditions -Tremblant Activity Centre

RESERVATION POLICIES - PLEASE READ CAREFULLY

General Information
1. Please dress appropriately for the activity that you plan to do. Ask if you are unsure or see our 'What to Wear' section.

2. It is your responsibility to be at the meeting/pick up point on time, otherwise the activity will take place without you. Please do not hesitate to contact us in advance if you are unsure of any information or driving directions.

3. Please note that there is an element of risk in all outdoor activities. For most of our activities we will require you to sign a waiver form(assumption of risk). Some of our activities including 4×4 and Snowmobile tours will require drivers to show a valid driving license and leave a security damage deposit on a credit card.

4. Full payment will be taken immediately at time of reservation. All payments are taken in Canadian Dollars.

5. We accept no responsibility for emails that we deliver to your email host that are not in turn delivered to your inbox, or are removed by your spam filter.

Change and Cancellation Policies
Requests for Changes or Cancellations to an existing reservation that are time sensitive, must be made verbally to a member of The Tremblant Activity Centre staff during working hours.

1. Requests for Changes or Cancellations to an existing reservation that are time sensitive must be made verbally to a member of The Tremblant Activity Centre staff during working hours.

2. Cancellations or changes to reservations within 48 hours of the start date/time are non-refundable (14 days for camping, cabins, treehouses). No shows or late arrivals are non-refundable.

3. Cancellations or changes to all reservations made prior to 48 hours from the start date/time are subject to a 20% charge of the total reservation amount (not applicable for camping, cabins, treehouses).

4. We reserve the right to cancel an activity without notice (even though we will always try to let you know you as soon as we cancel). This would normally be for, but is not limited to, safety and security reasons, climatic conditions, or equipment failure. In such cases an alternative date or full refund will be provided at your option.

5. For rental products, the customer making the reservation is responsible for damage or loss.

Gift Certificates

Gift-certificates and gift cards are non refundable. Our gift certificates for a specific dollar amount never expire. Our gift certificates for a specific activity are valid only for a period of 3 months since activity prices change from season to season. After three months, certificates for a specific activity are redeemable for the original amount paid, and a surplus may need to so that it matches the latest price.

QUESTIONS / COMMENTS

Please note:

All payments are taken in Canadian Dollars.
Any questions can be sent to info@tremblantactivities.com or we are available by phone at 819-681-4848

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