Terms and Conditions

Reservation policies: please read carefully

Go straight to the cancellation policies

General information

Please dress appropriately for the activity you plan to do. Ask if you are unsure, or see our What to Wear section.
It is your responsibility to be at the meeting or pickup point on time, otherwise the activity will take place without you. Please do not hesitate to contact us in advance if you are unsure of any information or driving directions. We recommend bringing or renting a car in Montreal if you are coming to visit the Mont-Tremblant area and want to get around easily. We are in a rural area, so taxis and rideshare can be limited or delayed in high season.
Please note that there is an element of risk in all outdoor activities. For most of our activities we will require you to sign a waiver form (assumption of risk). Some of our activities, including 4x4 and snowmobile tours, will require drivers to show a valid driving license and leave a security damage deposit on a credit card.
Full payment will be taken immediately at the time of reservation. All payments are taken in Canadian dollars.
We accept no responsibility for emails that we send to your email host that are not in turn delivered to your inbox, or are removed by your spam filter.
We adhere to Canada's Anti-Spam Legislation (CASL). By making a reservation with us, you agree to receive commercial and marketing communications (emails and SMS) for a maximum period of 24 months following the date of your reservation.

Change and cancellation policies

Requests for changes or cancellations to an existing reservation that are time-sensitive must be made verbally to a member of The Tremblant Activity Centre staff during working hours, or via the "Manage your Reservation" links in our reservation email.
Cancellations or changes to all activity reservations within 48 hours of the start date/time are non-refundable (unless otherwise specified) (within 14 days for camping, cabins, treehouses; for groups see below). No shows or late arrivals are non-refundable.
Cancellations or changes to all activity reservations made prior to 48 hours from the start date/time are subject to a 20% charge of the total reservation amount (unless otherwise specified) (for our camping, cabins, treehouses, prior to 14 days from the start date/time, a 10% charge of the total reservation amount applies).
Groups of 15 participants or more must pay 50% upon reservation, with the balance due 7 days before the activity. Cancellations or changes to all reservations within 7 days of the start date/time are non-refundable (unless otherwise specified). Cancellations or changes to all reservations made prior to 7 days from the start date/time are subject to a 20% charge of the total reservation amount (unless otherwise specified).
We reserve the right to cancel an activity without notice (even though we will always try to let you know as soon as we cancel). This would normally be for, but is not limited to, safety and security reasons, climatic conditions, or equipment failure. In such cases, an alternative date or full refund will be provided at your option.
For rental products, the customer making the reservation is responsible for damage or loss.

Gift certificates

Gift certificates and gift cards are non-refundable. Our gift certificates never expire. Certificates are redeemable for the original amount paid. Activity prices are sometimes subject to change, so we will refund or charge any difference between the gift certificate value and the reservation total at the time of reservation.