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General Information

1. Please dress appropriately for the activity that you plan to do. Ask if you are unsure or see our ‘What to Wear’ section
2. It is your responsibility to be at the meeting/pick up point on time, otherwise the activity will take place without you. Please do not hesitate to contact us in advance if you are unsure of any information or driving directions.
3. We recommend bringing/renting a car in Montreal if you are coming to visit the Mont-Tremblant area and want to get around easily. We are in a rural area so taxis/rideshare can be limited or delayed in high season. That being said, you can also choose a low-impact adventure: many of our activities are accessible on foot, bicycle or by public transportation.
4. Please note that there is an element of risk in all outdoor activities. For most of our activities we will require you to sign a waiver form (assumption of risk). Some of our activities including 4×4 and Snowmobile tours will require drivers to show a valid driving license and leave a security damage deposit on a credit card.
5. Full payment will be taken immediately at time of reservation. All payments are taken in Canadian Dollars.
6. We accept no responsibility for emails that we deliver to your email host that are not in turn delivered to your inbox, or are removed by your spam filter.
7. We adhere to Canada’s Anti-Spam Legislation (CASL). By making a reservation with us, you agree to receive commercial and marketing communications(emails and SMS) for a maximum period of 24 months following the date of your reservation.

Change and Cancellation Policies

1. Requests for Changes or Cancellations to an existing reservation that are time sensitive, must be made verbally to a member of The Tremblant Activity Centre staff during working hours OR via  the “Manage your Reservation” links in our reservation email.

2. Cancellations or changes to all activity reservations within 48 hours of the start date/time are non-refundable (unless otherwise specified) (within 14 days for camping, cabins, treehouses. For groups see below). No shows or late arrivals are non-refundable.

3. Cancellations or changes to all activity reservations made prior to 48 hours from the start date/time are subject to a 20% charge of the total reservation amount (unless otherwise specified) (for our camping, cabins, treehouses, prior to 14 days from the start date/time are subject to a 10% charge of the total reservation amount).

4. Groups of 15 participants or more must pay 50% upon reservation with the balance due 7 days before the activity. Cancellations or changes to all reservations within 7 days of the start date/time are non-refundable. Cancellations or changes to all reservations made prior to 7 days from the start date/time are subject to a 20% charge of the total reservation amount (unless otherwise specified).

5. We reserve the right to cancel an activity without notice (even though we will always try to let you know as soon as we cancel). This would normally be for, but is not limited to, safety and security reasons, climatic conditions, or equipment failure. In such cases an alternative date or full refund will be provided at your option.

6. For rental products, the customer making the reservation is responsible for damage or loss.

It is your responsibility to be at the meeting/pick up point on time, otherwise the activity will take place without you. Please do not hesitate to contact us in advance if you are unsure of any information or driving directions.

We recommend binging/renting a car in Montreal if you are coming to visit the Mont-Tremblant area and want to get around easily. We are in a rural area so taxis/rideshare can be limited or delayed in high season.

Gift Certificates

Gift-certificates and gift cards are non refundable. Our gift certificates for a specific dollar amount never expire. Our gift certificates for a specific activity are valid only for a period of 3 months since activity prices change from season to season. After three months, certificates for a specific activity are redeemable for the original amount paid, and a surcharge may be added so that it matches the latest price.