Dune Buggy – Guided 4×4 – Winter

Customer Reviews

>> Customer review score  90%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 24, 2022

Rating: 9.3 / 10

Comments:  We had so much fun on our Dune Buggy tour despite being very cold. It was a great time! I didn't know what to expect, so it was all new to us. We spent a very short time on a trail and it would have been fun to do more of that, but I know the weather wasn't cooperating which is why we weren't on the trail for too long.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 25, 2022

Rating: 0 / 10

Comments:  Très déçu à Mont tremblant de ne pas proposer trop de solution après avoir payé plus de 400$ pour sortir mes enfants aussi d'un buggy 4x4. J'avais réservé l'activité pour 230h et j'ai quitté ma maison vers 23h00 et je n'ai toujours pas pu arriver à temps en raison des conditions météorologiques et des accidents sur la route. Nous avons également communiqué avec le centre d'activités et le guide lui-même et j'avais expliqué que j'arriverais exactement à 230 malheureusement et ils ont dit qu'ils attendraient mais dès que je suis arrivé à 2h29, nous avons vu les Buggies partir. Je sais que ce n'est pas votre faute si j'étais en retard, mais ce jour-là, nous avons payé un buggy qui a fini par rester garé tout le temps. J'ai demandé soit un remboursement, soit un report de l'activité, mais la personne du service client ne voulait vraiment pas m’aider et je pouvais entendre l'attitude dans sa voix alors qu'elle disait qu'elle ne pouvait rien faire pour moi. Votre lien dit également de laisser et de commenter sur google. C'est ce que je ferai ensuite. Merci d'avoir gaspillé mon temps et mon argent et je me sens encore plus mal parce que c'est ma propre ville. Merci pour votre service à la clientele et merci d'avoir rendu les enfants vraiment malheureux 🙂

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Management Response:

Thanks for your email sharing your experience.

We have talked to our head guide about your comments.

Just wanted to point out a few things:

In the reservation email we sent you, we indicate a 35minutes drive from Mont Tremblant or approximately 2 hours drive from Montreal but for sure it can take longer depending on the elements.

We really don't like having to leave without someone. It does nothing good for us. But the meeting time of your reservation was at 2:00pm for a 2:30pm departure.

This is so we have enough time to prepare you for the tour: suit-up, do a breifing, do paperwork, etc.. 

We waited half an hour and had to leave. There are 2 reasons we can only wait half an hour:

There are other guests on the tour who expect to leave on time and who often have other things planned afterwards. We have other tours in the day, and leaving late on one has the knock-on effect of delaying the others which can affect all our guests.

February 19th was the start of a busy holiday week which means a very busy weekend. We were fully booked that day, we mobilized resources for you, held those spots for you and refused them to other guests.

We will be contacting you directly to see what we can do to solve this.

Mar 31, 2021

Rating: 10 / 10

Comments:  Yes. A fun experience I would surely recommend. The place was easy to find and well indicated. Guide was friendly and helpful. Price was a little high but worth it.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 20, 2021

Rating: 9.3 / 10

Comments:  Enjoyed it very much. Guide was super friendly and made the experience very much enjoyable.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 06, 2021

Rating: 9.7 / 10

Comments:  Great experience Jonathan was very welcoming and professional

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 05, 2021

Rating: 9.3 / 10

Comments:  The activity was great. The family enjoy it a lot. One thing I will suggested the guide is to be a bit more careful on his driving. There was a couple of times he was sliding so hard, on purpose, that we thought he was going to crash us. My girls were scared. Other than that it was great

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 03, 2021

Rating: 10 / 10

Comments:  See above

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 02, 2021

Rating: 9.7 / 10

Comments:  Johnathan was great.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Dec 23, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 24, 2020

Rating: 8 / 10

Comments:  Excellent experience Our guide was terrific

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 22, 2020

Rating: 8 / 10

Comments:  Excellent experience Our guide was terrific

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 25, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 24, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 22, 2020

Rating: 10 / 10

Comments:  IT WAS FANTASTIC!!! WE LOVED IT!!! It was like Super Mario Carts but REAL!!! 🙂 The only thing I would recommend would be that the website suggest people wear the same clothing (lots of layers) that they wear for skiing. The buggy had a heater but it really didn't work when it was super cold. The guide was a great guy who clearly loved his job! The whole experience was amazing. THANK YOU!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 22, 2020

Rating: 10 / 10

Comments:  reed was amazing and funny.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 01, 2020

Rating: 9.3 / 10

Comments:  Very good guide, Richard. I felt secure and seems that he loves his job.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 29, 2019

Rating: 6.3 / 10

Comments:  We were supposed to of been credited for one of the three buggies that we signed up for. We went through three buggies: the first ones engine didn’t work right, the second ones driveshaft fell off.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

We're very sorry for the mechanical problems we had with the 2 buggies that day. Its wasn't the drive shaft that fell off, it was the drive belt that snapped. It happens once per year per machine. It is designed to break before other parts are damaged. You have been credited in full.

Dec 24, 2019

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 23, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Apr 06, 2019

Rating: 9.3 / 10

Comments:  The activity was really fun the only problem that we have it’s that the operator was an hour late and if the thing was reverse you wouldn’t be so patient to us you where very specific that if we run late you wouldn’t wait for us but for you it wasn’t anything we could do.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Apr 04, 2019

Rating: 10 / 10

Comments:  Jonathan Careau was our guide and we had a blast! He was able to gauge our driving ability and let us drive accordingly. The scenery was gorgeous, the ride was awesome and Jonathan's knowledge and skill made the day very enjoyable. The only glitch was that no one met us when we were dropped off at the site and we had to wait outdoors quite a while in an unfamiliar location. This made us a bit nervous. Otherwise, can't wait to do it again next year!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 20, 2019

Rating: 9.3 / 10

Comments:  Our guides name was Jonathan, he was very helpful and very experienced.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 10, 2019

Rating: 10 / 10

Comments:  Jonathan the best le meilleur! 😉😊

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 01, 2019

Rating: 10 / 10

Comments:  Very helpful polite will change nothing everything it was perfect

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 31, 2018

Rating: 10 / 10

Comments:  Fun winter activity & the guide was great. Highly recommended.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 29, 2018

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

 hi,

Thanks for taking the time to write. Unfortunately we generally only cancel activities for unsafe weather. When that happens its often at the last minute (morning of, night before, or sometimes a day in advance). When we have to cancel we reach out to everyone with a reservation by phone AND by email. 

Our activities do not need to be reserved 48 hours in advance. For most we can reserve right up to 2 hours before the start (in person or by phone). On our website we ask guests for 24 hours notice, but we accept orders up to 13:00 the day before.

Feb 27, 2018

Rating: 4 / 10

Comments:  The host was not that friendly. Very condescending and did not try and enhance the experience. No interesting insights or stop for hot chocolate or anything. The helmets were a bit scary as they just put them in a big pile and give to the next group - no spraying or anything?

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Jan 11, 2018

Rating: 10 / 10

Comments:  Winter Dune Buggy was a Blast!!! Our guide, Reed, was great! We had a lot of fun!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 07, 2018

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Dec 14, 2017

Rating: 10 / 10

Comments:  Damien did a great job!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Apr 02, 2017

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 18, 2017

Rating: 9.3 / 10

Comments:  Our operator was Alex (and his colleague). Great customer service

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 08, 2017

Rating: 8.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 26, 2017

Rating: 1.3 / 10

Comments:  Terrible value for money because of the operator. He took us on a trail.. 1 ATV got stuck and the activity operator couldn\'t get it out because the Winch was broken... he kept getting frustrated - and told us all - this is going to be a bad experience and would have been much more fun, but it wont be anymore because one person got stuck. He rushed it, cut the trail short because he had to get back to start the next reservation. He didn\'t admit his winch was broken.. just kept saying, this is so much fun usually...\r\n\r\nGive everyone that day their money back, or at least half.. because truly, we got half an experience.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Management Response:

 Hi,

Thanks for giving us your feedback. The ride was as long as it usually is in terms of time, but we couldn't cover the usual distance because one of the drivers in your party went into the ditch. We lost 10 minutes of driving on a 90 minute tour. Pulling it out broke the winch (in fact it took 3 machines to get it out the next day). We would consider a refund if the driver who caused the delay was from someone elses party, but that wasn't the case.

Feb 21, 2017

Rating: 10 / 10

Comments:  Operator was awesome! Fun, fun, fun!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 05, 2017

Rating: 10 / 10

Comments:  We wanted to drive around in snow, and that's exactly what we got! We had a great time and the operator was excellent. Our equipment was in great shape and the guide was fantastic and made sure everyone in the group was enjoying themselves.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 29, 2017

Rating: 9.7 / 10

Comments:  Operator was terrrific! Very attentive and safety was number 1 priority. The window on the dune buggie was weathered and you could no see clearly out of it. The window wiper was not working.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 26, 2016

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 01, 2016

Rating: 7.3 / 10

Comments:  The activity was good, we had a problem with one of the buggies but the operator knew what to do right away. He was very friendly. I am pretty sure all the winter activities are wonderful if there is snow on the ground. Unfortunately we had to cancel 2 activities. There was not enough snow on the ground.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Apr 11, 2015

Rating: 10 / 10

Comments:  Dune buggy in the snow was great fun. Amazing trail system. I could have gone all day. Our tour guide knew the trails very well. And was very helpful to the group. The dune buggy was a little chilly , even though heated. But it was -5F, so that was expected. The tour guide loaned me an extra pair of gloves.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 03, 2015

Rating: 7.3 / 10

Comments:  The ride was as expected, but a lot bumpier. This was due to the lack of snow. Still glad we did it. I would put more restrictions in the description of the activity in the brochure. Higher than Low Intensity.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Dec 31, 2014

Rating: 10 / 10

Comments:  Snowmobiling was cancele bec ause of rain, but this was an EXCELLENT substitute.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Apr 19, 2014

Rating: 10 / 10

Comments:  The activity was fantastic - better than Expected and Damian was amazing. Friendly, encouraging, knowledgable and courteous. We absolutely recommend him, the activity and we will be back.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 17, 2014

Rating: 10 / 10

Comments:  He was fantastic. We had a great time!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 09, 2014

Rating: 9 / 10

Comments:  Loved the place and very friendly leader

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 07, 2014

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Dec 27, 2013

Rating: 8.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

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