Customer Reviews

>> Customer review score  84%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Apr 09, 2023

Rating: 10 / 10

Comments:  The family enjoyed it very much. Will definitely be back.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 27, 2023

Rating: 10 / 10

Comments:  Tubing was very fun.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 21, 2023

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 20, 2023

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 19, 2023

Rating: 8.3 / 10

Comments:  I truly wish there were more steep mountains. It would have helped to make it more fun. Another factor that I truly wish was there and would have definitely made the experience a 1000% recommendable one is the fact if there was someone to push us down the mountain. This is because I have went tubing previously and there has always been a worker there to push us down, thus allowing us to have more breeze when going down but at Mont-Tremblant, the fact that we had to push ourselves made it a bit tougher to experience the whole mountain freely.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 17, 2023

Rating: 10 / 10

Comments:  We had a blast, staff was helpful and fun! They really wanted you to have a great time. We enjoyed the dogsledding the best but this was great!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 16, 2023

Rating: 10 / 10

Comments:  Yesterday, the worker at the bottom of the rope lift, closest to the highway, was great. He was funny, greeted us each time. He was my families favorite worker. I felt safe with the system in place, with the gates.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 21, 2023

Rating: 10 / 10

Comments:  Excellent

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 20, 2023

Rating: 9.3 / 10

Comments:  Staff were very helpful and nice. Spoke English for those who do not speak French.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 20, 2023

Rating: 10 / 10

Comments:  Such fun!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 13, 2023

Rating: 10 / 10

Comments:  Very well organised. All the staff are lovely and happy to help you. The only comment I have was that we would have liked to have sat outside. You have a tipie outside with a fire pit, it would have been nice if this had a cover and the fire on so you could sit round to warm up.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 12, 2023

Rating: 0 / 10

Comments:  Terrible, I was told free transit was an option, no one at the center knew where bus stop was. Waited over an hour for taxi. $50 each wayrn

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Management Response:

Feb 09, 2023

Rating: 10 / 10

Comments:  We ended up spending almost 3 hours at the activity. We did take breaks for the hot chocolate and lunch. The snow tubing experience was incredibly fun and all the slopes from the beginner to expert were equally inviting !

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 26, 2023

Rating: 10 / 10

Comments:  Excellent

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 14, 2023

Rating: 1.7 / 10

Comments:  Snow tubing is very fun. The venue had a good, safe set-up. However: The venue was overbooked. It took 20 minutes to check in with a 12 year old kid the only employee at the check in desk. The lines were horrible. It was a 15-20 minute wait to go down the hill. No staff at the bottom of the hill to clear tubers from the tracks so the next group could go down. We waited 15 minutes while a tuber stood in the tracks at the bottom to try to take pictures of her family. There were no employees at the bottom to tell her to move.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Jan 11, 2023

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 05, 2023

Rating: 10 / 10

Comments:  Had lots of fun! It got really busy at 11am and lines were quite long unfortunately. Staff were great!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Dec 31, 2022

Rating: 10 / 10

Comments:  Excellent facility with great set up inside and outside. Excellent sledding and loved the way you got back up the hill as well. The kids and adults alike loved this!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 27, 2022

Rating: 9.7 / 10

Comments:  Overall had a great time. Restrooms were clean, there was a nice building to sit inside and get food & warm up. All of the gentlemen that were outside to help push us down the slopes were very nice and explained how to get back up the hill.Our son did not enjoy it. His ears got cold on the first run and he got scared when we went on a bump. We couldn't get him to try again, so my husband stayed inside with him until I was done tubing.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Dec 23, 2022

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 20, 2022

Rating: 8 / 10

Comments:  Super fun tubing experience.rnFire pit if you get cold as well as warm area that you can eat and drink it.rn

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 18, 2022

Rating: 9.7 / 10

Comments:  Everyone was very friendly, helpful and knowledgeable. It was good value for the money and about what we expected. Maybe some additional larger hills for the braver folks.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 18, 2022

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 17, 2022

Rating: 6.7 / 10

Comments:  The tubing hills were not as big as we expected and after a couple of runs the kids were bored. I would think for $140 for 2 hours there would be more selection of hills and bigger tube hills for older kids. rnThis place seems fun for 5 year olds.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Mar 16, 2022

Rating: 8.7 / 10

Comments:  Should have family group pass rates. Find it fun but expensive.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 16, 2022

Rating: 8.7 / 10

Comments:  Should have family group pass rates. Find it fun but expensive.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 16, 2022

Rating: 10 / 10

Comments:  The day was awesome and such fun experience.. Checking in to getting a quick rundown on exactly how it worked was fast and easy. I can actually say all staff members were awesome they were so friendly & kind - so helpful if you needed… ps the music on the hills was great too. Thank you everyone- we’ll be back!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 16, 2022

Rating: 10 / 10

Comments:  The day was awesome and such fun experience.. Checking in to getting a quick rundown on exactly how it worked was fast and easy. I can actually say all staff members were awesome they were so friendly & kind - so helpful if you needed… ps the music on the hills was great too. Thank you everyone- we’ll be back!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 16, 2022

Rating: 8.7 / 10

Comments:  Should have family group pass rates. Find it fun but expensive.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 09, 2022

Rating: 10 / 10

Comments:  The staff was very welcoming and clearly explained all the rules. It was well organized and I felt very safe. It was better than I expected. The hills were well maintained and the staff definitely made sure the conditions were great. It was a blast.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 08, 2022

Rating: 8.7 / 10

Comments:  Very well organized. The slopes are excellent.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 23, 2022

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 22, 2022

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 20, 2022

Rating: 10 / 10

Comments:  Loved it. Great for all ages. Just wish the tubes were a little bigger.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 17, 2022

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 06, 2022

Rating: 9.3 / 10

Comments:  Snowtubing was amazing because there wasnt too many people. It was easy to get back up, lines were fast. We had the 2pm appointment.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 03, 2022

Rating: 10 / 10

Comments:  So much fun!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 02, 2022

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Dec 30, 2021

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 16, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 08, 2021

Rating: 4.7 / 10

Comments:  Tubing itself was fun, the hill was ok too, however the fact that there was only one tube lift made it really difficult to enjoy to the fullest. The lineup to go up was very long (even with diminished people due to Covid, so I can't even imagine normal times) and we got cold waiting and most often just walked up the hill instead. Given that we only had 2 hours booked, the wait times really cut into our fun. I will never go back to this hill for tubing, unless they install a second lift, at a minimum.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Mar 07, 2021

Rating: 0 / 10

Comments:  We never attended because the activity was cancelled on us.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Mar 05, 2021

Rating: 9.3 / 10

Comments:  Tubing was very well organized and we had a great time. How can it compete with skiing though! And the gondolas, lol.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 04, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 03, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 03, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 02, 2021

Rating: 7 / 10

Comments:  There seemed to be long lines at most of the hills. Perhaps putting more of a limit on how many people can be on the hills for a certain period of time would speed things up and allow for guests to go down more times.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 22, 2021

Rating: 6 / 10

Comments:  There were was no staff member at the bottom of the hill managing the crowd or checking for masks. We had to walk up the hill every time to avoid people not wearing a mask in line. We only stayed for 1.5 hours. An hour would have been plenty. Everyone had masks but about 5% of the people wore them around their neck.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Feb 21, 2021

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 18, 2021

Rating: 10 / 10

Comments:  The staff was great and super friendly. They all respect safety protocol and ensure guests are wearing a face covering at all time. Great experience!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 17, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 08, 2021

Rating: 10 / 10

Comments:  The experience, itself, was very fun. All the workers there were helpful and engaging. The site was great with may options to tube down and the overall working way of the place was great.rnrnMy only suggestion would be to have an option for Vegetarian or Vegan people with your Concessions available on site - French Fries were the only option!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 09, 2021

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 08, 2021

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 08, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 08, 2021

Rating: 0 / 10

Comments:  We booked the activity prior to coming, but based on Tremblant.ca, they had outdated information which did not accurately reflect the hours of operation for the actual activity. We got to the activity site at 4:30 pm, was told they closed in 30 minutes. We told them that on Tremblant.ca it says from Dec 19-Jan 30, the hours of operation posted are 10-9 pm. We called the Activity Centre to see what can be done, the first lady we spoke with on the phone (I did not ask for her name) was super helpful but our phone call got cut short. I called again right after and the second agent we had (Bruno) was totally unsympathetic and was not hearing us out. We explained our situation over and over, he kept saying it was our responsibility to check the times; even though it clearly states on Tremblant.ca's website that it closes at 9 pm on the day of my visit. On the confirmation email received from the Activity Centre, it only states an opening time and no closing time. Bruno kept arguing with us that we were in the wrong. He took no time at all to listen to us. Eventually, I needed to escalate this situation further and asked for a supervisor/manager to which he claims he did not have one available. The next day, a refund was provided without the need to call again. Overall, unfortunately, we did not get to go snow tubing. We also noticed the prices directly at the activity site are a few dollars cheaper than from the Activity Centre.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Management Response:

 So sorry to hear about your experience. Please accept our apologies. We have talked to the staff member in question to make sure it doesn't happen again. He was tired and needed a bit of a break after the Christmas rush which he is having now. I have looked into the schedule problem and it was our fault. The website you used had a typo. It indicated the Christmas schedule period as being from Dec 19-Jan 30 when in should have been Dec 19-Jan 3. This is why you were refunded the next day. It has been corrected and we have added web links to the schedule on tremblantactivities.com into all our tickets to make it easier to check.

Jan 08, 2021

Rating: 8 / 10

Comments:  It was cool

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 01, 2021

Rating: 10 / 10

Comments:  Was so much better then we had thought it would be. It was a blast!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 29, 2020

Rating: 10 / 10

Comments:  Enjoyable

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 23, 2020

Rating: 10 / 10

Comments:  Great fun, lots of laughing. Safe. Courtesy employees.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 04, 2020

Rating: 8.3 / 10

Comments:  Having never done it before I wasn't sure what to expect, but we had a lot of fun. A great way to spend the afternoon with family. It was a lot of fun.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 21, 2020

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 30, 2019

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Dec 29, 2019

Rating: 7.7 / 10

Comments:  It is amazing, a lot fun, thank you very much

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 22, 2019

Rating: 10 / 10

Comments:  Amazing experience

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Apr 09, 2019

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Apr 03, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 01, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 27, 2019

Rating: 10 / 10

Comments:  This experience was much better than I had expected. The design, function and entertainment was fantastic

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 11, 2019

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 02, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 01, 2019

Rating: 9.3 / 10

Comments:  I understand the snow was low, and the activity center had to spray the snow, but at the end of the truck there was insufficient snow and my son bumped his bum and had a large bruise. I saw this only when we got home.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Dec 31, 2018

Rating: 10 / 10

Comments:  Amazing

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 30, 2018

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 29, 2018

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 27, 2018

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 27, 2018

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 27, 2018

Rating: 9 / 10

Comments:  Lift operators were very friendly and polite.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 27, 2018

Rating: 10 / 10

Comments:  Really Funny!!!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 20, 2018

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 04, 2018

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 04, 2018

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 09, 2017

Rating: 8.3 / 10

Comments:  Experience was fantastic. My first time tubing and had a great time. Operators were friendly

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 28, 2017

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 25, 2017

Rating: 10 / 10

Comments:  Everyone was super friendly and helpful. Great experience. Would definitely do this again!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 23, 2017

Rating: 8.7 / 10

Comments:  The operators of the tubing did not seem fluent in English, but as we spoke some French, all was okay. I thought the activity was a bit pricey, and we got it on a sale. It was fun, but for the price, we would not do it again.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 22, 2017

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 11, 2017

Rating: 10 / 10

Comments:  Fantastic

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 28, 2017

Rating: 6.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Jan 27, 2017

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 11, 2017

Rating: 7.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 05, 2017

Rating: 10 / 10

Comments:  The guide was polite patient experienced

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 05, 2017

Rating: 10 / 10

Comments:  The guide was polite patient experienced

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 04, 2017

Rating: 5.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 03, 2017

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 24, 2016

Rating: 7 / 10

Comments:  We arrived expecting to eat then tube as the website boasted about multiple restaurants then when we arrived we were told they didn't have much and were sent to a restaurant in town to eat. When we returned they couldn't find our reservation. Despite the bumpy start, once we started tubing we had a blast! Will definitely tube again, but am not sure I would return to the same spot due to all the confusion and lack of food options. Also, the one employee who was at the top of the hill where you get off the rope tow was not overly friendly. We were with a six year old and he was quite impatient with her not getting off the tube fast enough. I understand there's a lot of people there and you want to move quickly but there's no need to snap at a child.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

 Hi, thanks for your comments. We will be contacting you directly to make ammends, as well as addressing the problems you experienced with staff with the person incharge.

There are 2 restaurants on site, a grill/smokehouse, and a bring your own wine steakhouse. There was also until very recently, a sushi restaurant.

Mar 15, 2016

Rating: 6.3 / 10

Comments:  Good time. Don't need to go for 4 hours.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 10, 2016

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 22, 2016

Rating: 8.7 / 10

Comments:  In between tubes going down the hill, there was an exceptionally long wait time for the safety arm to go up. At times, we waited for minutes after the bottom of the hill was cleared of people which seemed unnecessary. This resulted in larger lines of tubers waiting to use the hill and more time than necessary standing around waiting for your turn again.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 16, 2016

Rating: 7.3 / 10

Comments:  Good

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Jan 29, 2016

Rating: 10 / 10

Comments:  We'll run and friendly. We had a great time.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 16, 2016

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 05, 2015

Rating: 10 / 10

Comments:  The facility was clean and tidy and the staff were all friendly. We had this misfortune of booking and visiting when the facility had student groups from Montreal on a school-trip which made the facility extremely crowded. We decided to stay however as we were returning to Ottawa the same day and did not want to forfeit our booking. It would be a VERY good idea if in the future the facility informs the Activity Centre of group bookings or school visits so other patrons can make an informed decision whether to go the same day or not. Regardless, we thoroughly enjoyed our morning of tubing even with the crowds of yelling, screaming, loud children!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

 Hi,

Thanks for letting us know this happened.

Our apologies. Our staff are trained to let everyone know when we have school groups(to help you avoid them). We dropped the ball with you. 

Mar 04, 2015

Rating: 6.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 23, 2015

Rating: 7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 20, 2015

Rating: 10 / 10

Comments:  We followed the directions and ended up at the Comfort Inn hotel. I didn't see any signs nearby relating to tubing so we went into the hotel and they pointed us to the restaurant. We still didn't see anything related to tubing until we walked right up to the building where we saw the sign pointing to go upstairs. I have to saw I was frustrating trying to find the place. The tubing experience was excellent. The operators were helpful and friendly and we had a great time.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 27, 2015

Rating: 10 / 10

Comments:  This was a fantastic experience. Much better than I ever expected. I will definitely recommend it to my friends

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 19, 2015

Rating: 10 / 10

Comments:  Activity was described very well and was exactly as described. Operators were helpful as well. It got very busy around noon, extra slides could be useful as we waited quite a bit as the colder you get, the less you want to be waiting.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 17, 2015

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 16, 2015

Rating: 6 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Mar 05, 2014

Rating: 8.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Mar 03, 2014

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 25, 2014

Rating: 6.7 / 10

Comments:  It was poorly monitored. There were a number of time at the top that there was nobody there to instruct, or help organize the crowds. When they did come out they never spoke. Just sort of pointed. It really felt that the crowd was left to sort it out themselves. Some people where going down in groups of 6-8 tubes at a time, with nobody saying they can't do that.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 17, 2014

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 10, 2014

Rating: 1.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Management Response:

Jan 07, 2014

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 06, 2014

Rating: 5.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 02, 2014

Rating: 8.3 / 10

Comments:  Slopes could have a bit steeper while still maintaining its safety provisions. Bumpy section of the slope was not bumpy at all.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Mar 21, 2013

Rating: 9.7 / 10

Comments:  SO MUCH FUN!!!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 19, 2013

Rating: 7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 19, 2013

Rating: 8 / 10

Comments:  Very satisfactory. Decent value for the money.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 19, 2013

Rating: 6.7 / 10

Comments:  Center was small, made more for kids, wouldn't go for more than 2 hrs, not food for kids around, expensive restaurant only.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Mar 19, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 05, 2013

Rating: 7.7 / 10

Comments:  The tubing center could have been much much better! You have the most absolutely beautiful area and you are not using that part as it should be used!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 03, 2013

Rating: 9 / 10

Comments:  Most operators didn't speak English, so when asking a question that posed a little difficulty, but not much. Our day was BETTER than expected!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 27, 2013

Rating: 6.7 / 10

Comments:  The music playing was not family appropriate. There were young kids there, and the music playing included inappropriate language. I was put off by this.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 27, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 26, 2013

Rating: 5.7 / 10

Comments:  the hill was great, only complaint was the tow attendent smoking near the children while getting on the tow.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 24, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 23, 2013

Rating: 6.7 / 10

Comments:  No activity guide approached us, we followed lead of other customers.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 23, 2013

Rating: 5.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 21, 2013

Rating: 7 / 10

Comments:  Quite expensive for what we got! fun none the less

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 29, 2013

Rating: 0.7 / 10

Comments:  Extremely disappointed with this activity. In the description it failed to mention the fact that the hill was a 15 minute drive away (30 minute bus ride which you have to pay for), I think that transportation to the hill needed to be included in the price. Once this was discovered I tried to refund my ticket price which couldn't be done. After much confusion and a long bus ride to the hill, I was even more disappointed to see that there was only one hill which lasted about 4 seconds to go down. Not to mention the hill was meant for children approximately ages 5 and under. The $20 was overpriced for 2 hours. Especially since after 20 minutes you're ready to go back to the Village.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Management Response:

Thanks for the feedback. All our web pages indicate driving time in the "location box" under the pricing. We do mention that public transport is available, but it is true that its a roundabout route and takes longer than driving yourself. Kids of all ages generally have fun on the tubing activity but it is a bit too small for a group of only adults or teenagers to really have fun. The price is $18 adults and $15 for kids. A family package works out to about $15 each. I have made sure that photos of the hill are included in our photo gallery.

Jan 29, 2013

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 21, 2013

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 16, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 07, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 06, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 03, 2013

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 02, 2013

Rating: 7.7 / 10

Comments:  Once we arrived it was alot of fun, but we had a Hard time finding the location it's self !!! We got to the address but didn't know that it was Behind the restaurant :-/ a sign indicating the exact Tubing spot would help !!!! Especially since we went at nite !!! N it should also state that the activity is closed 20 mins before actul closing time !!!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 18, 2012

Rating: 9.7 / 10

Comments:  We had a lot of fun! However, many of the activities are overly expensive- bring down the price of the activities! Also, consider offering a weekend pass to participate in all of the activities and/ or 3 activities... for example - any 3 activities for 250 ( but you have to book your spot in advance)....people want to do more than one activities yet the price stops them from doing so

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Mar 06, 2012

Rating: 7 / 10

Comments:  My family enjoyed the tubing experience immensely, however, I was a little put off by the staff at the center. When I planned a family outing I did not expect that there would be blaring music played featuring inappropriate words and language, I also was extremely put off by all of the people smoking cigarettes around me. I have no issues with people smoking outside, but I feel that there should be a designated area for it to protect others. There were a lot of little children running around and it is all too easy to accidentally burn a child in the face with a cigarette in that kind of commotion. Also I was VERY UNIMPRESSED that the staff were also smoking, and I'm not referring to when they were on break. The man who was operating the lift that pulls the tubes back to the top smoked the entire time WHILE WORKING! I was disgusted that this is allowed, he was bending over small children with a cigarette hanging out of his mouth the entire day! I think that in an environment where families and children are the main focus this is very poor practice. Not only was this man a chain smoker endangering the children, he was also a very unapproachable and grumpy person, not the best selection for that job in my opinion. I myself work with children as my occupation and I am also a smoker and I would NEVER smoke around my clients and most certainly not while hovering over them. I believe it is the rights of children to NOT have to breathe in second hand smoke or have a fear of being burned, again this is my personal opinion. So, for the reasons of the poor taste in music for a family environment, poor choice in staff and grumpy service and the slack rules around smoking in the presence of children, I would probably not return to this facility. This is very unfortunate because the facility is amazing, well maintained and most of the other staff are friendly and helpful. I think that having a staff member hang over your child with a lit cigarette hanging out of their mouth may deter a LOT of families from returning. That is sad, because again the facility is beautiful and very well maintained. My opinion to you would be to monitor the music being played in a family environment and FIRE THE DIRTY GRUMPY OLD MAN WITH THE SMELLY CIGARETTES!!!!!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 04, 2012

Rating: 8.7 / 10

Comments:  They were very helpful and let us utilize the area for a shortened period of time do to travels for us.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Mar 02, 2012

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 27, 2012

Rating: 9 / 10

Comments:  The greeter should have asked is this your first time and then a brief explanation of how the place runs and what the rules where for the lanes. Person doing the safety on the hill was very good.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 26, 2012

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 15, 2012

Rating: 4 / 10

Comments:  The snow tubing at this location was trivial and boring: trails were simple identical and flat.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Feb 10, 2012

Rating: 6.3 / 10

Comments:  It's cheaper to go to Mt Avila which has more runs.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 05, 2012

Rating: 5.3 / 10

Comments:  There was no staff to guide people and it was unclear where to go for tickets, tubes, etc. Other than that we had a wonderful time.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 11, 2012

Rating: 6.7 / 10

Comments:  The ground was icy on the walking area where I slipped & fell on my back so could not continue with the activity after only 3 rides. the groundsmen should inspect the areas & make sure it is safe to walk on. we were there in the dark & I did not see the uneven ground where this patch of ice was. My children did enjoy it though.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Mar 21, 2011

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 08, 2011

Rating: 6.7 / 10

Comments:  The staff on the tubing hill were great, but inside the tubing centre at the bar, we had a bad experience with service. We purchased beer for our group, and the beer keg ran out when filling the last glass. The beer was flat, no bubbles at all, and the servers refused to give us a fresh beer, even though the keg was obviously empty! They told us the beer "always tastes like that", and they would not provide us with a fresh beer. We had to pay for the flat beer, as well as pay for a fresh one. I must repeat that the staff on the tubing hill itself were fantatsic. Very helpful and courteous.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 06, 2011

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 03, 2011

Rating: 9 / 10

Comments:  Very friendly and efficient in helping us

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 29, 2010

Rating: 5 / 10

Comments:  Activity rules were unclear and overly mandated as compared to other tubing centers. Rules were not explained prior to activity and tubes had to be acquired on our own. Tow-rope operator was rude and smoking constantly, a very uninviting atmosphere.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.