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Manage your Reservation

To get information, or to cancel or modify a reservation that is at least 48 hours from now, please log in.

Fees will apply, see item 3

Change and cancellation policies

  1. Requests for changes or cancellations to an existing reservation that are time-sensitive must be made verbally to a member of The Tremblant Activity Centre staff during working hours, or via the "Manage your Reservation" links in our reservation email.
  2. Cancellations or changes to all activity reservations within 48 hours of the start date/time are non-refundable (unless otherwise specified) (within 14 days for camping, cabins, treehouses; for groups see below). No shows or late arrivals are non-refundable.
  3. Cancellations or changes to all activity reservations made prior to 48 hours from the start date/time are subject to a 20% charge of the total reservation amount (unless otherwise specified) (for our camping, cabins, treehouses, prior to 14 days from the start date/time, a 10% charge of the total reservation amount applies).
  4. Groups of 15 participants or more must pay 50% upon reservation, with the balance due 7 days before the activity. Cancellations or changes to all reservations within 7 days of the start date/time are non-refundable (unless otherwise specified). Cancellations or changes to all reservations made prior to 7 days from the start date/time are subject to a 20% charge of the total reservation amount (unless otherwise specified).
  5. We reserve the right to cancel an activity without notice (even though we will always try to let you know as soon as we cancel). This would normally be for, but is not limited to, safety and security reasons, climatic conditions, or equipment failure. In such cases, an alternative date or full refund will be provided at your option.
  6. For rental products, the customer making the reservation is responsible for damage or loss.

Gift certificates

Gift certificates and gift cards are non-refundable. Our gift certificates never expire. Certificates are redeemable for the original amount paid. Activity prices are sometimes subject to change, so we will refund or charge any difference between the gift certificate value and the reservation total at the time of reservation.

Good to know

It is your responsibility to be at the meeting or pickup point on time, otherwise the activity will take place without you. Don't hesitate to contact us in advance if you have any questions about the information or the driving directions.

We recommend renting a car in Montreal if you're coming to visit the Mont-Tremblant area and want to get around easily. We're in a rural area, so taxis and rideshare can be limited or delayed in high season.

Some activities can only be changed through our team. If you're unable to change your reservation, contact us.

If you reserved one of our activities through a third party such as GetYourGuide, Viator, Manawa, Airbnb, VRBO, tremblant.ca, or Mont-Tremblant Reservations, you can CHANGE your reservation on this page, but it is NOT possible to CANCEL your reservation here. Please use the website, app, or phone support line of the third party in question.