Customer Reviews

>> Customer review score  92%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Sep 29, 2023

Rating: 10 / 10

Comments:  The Via Ferrata was a truly incredible experience. The views were spectacular and while it was steep, it was not overly strenuous. We felt safe the entire time and had fun with the group we were with. It was the absolute highlight of our trip and I have already recommended it to everyone I know.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 22, 2023

Rating: 10 / 10

Comments:  Our guide was super and top notch

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 22, 2023

Rating: 10 / 10

Comments:  Our guide was super and top notch

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 12, 2023

Rating: 8.7 / 10

Comments:  We arrived 30 minutes before our booking as directed and were informed that our activity time was being shifted to accommodate another group. This meant that we waited an hour to get started on the activity. We would have liked to know about this change in the schedule in advance and would have adjusted our travel and dinner plans accordingly.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 12, 2023

Rating: 6.7 / 10

Comments:  The activity was good despite the rain. There was one guide who was bilingual. During the activity, I did wonder what happens if you fall. The guide didn't mention what to do in this case. Maybe he said it in French?

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 06, 2023

Rating: 10 / 10

Comments:  William was a fantastic guide!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 04, 2023

Rating: 10 / 10

Comments:  William was a fantastic guide!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 31, 2022

Rating: 10 / 10

Comments:  We loved our experience with Sophie, kayaking with the loons. So waited for us while we got lost and she is just a wonderful guide.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 18, 2022

Rating: 7.3 / 10

Comments:  We got to the canoe meeting point at our time but they didn’t have enough canoes and while explaining this to us the woman seemed mad at us! The Diable River is stunningly beautiful and the activity itself is well worth it. At the end the times to be able to get on the bus were very confusing and people were waiting a long time in confusion

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 04, 2022

Rating: 10 / 10

Comments:  This was the experience of a lifetime! Our guide Fifi was spectacular! The scenery was beautiful and we were lucky to have such a wonderful group. I would definitely recommend!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 02, 2022

Rating: 8.3 / 10

Comments:  We really enjoyed the climb, the guide, and the hiking - just wish it hadn’t been so buggy. It wasn’t particularly clear just how buggy the climb would be. I’ve got arms full of bites, despite using bug spray.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Management Response:

Thanks for posting. Yes, mid-may - early July in the Laurentians is bug season. Its worse iny protected areas where no spraying is allowed,  like the Park. Bug spray and long sleaves/pants are best. By July 15th they are usually gone.

Jul 01, 2022

Rating: 10 / 10

Comments:  This was unlike anything we had ever done, and we thoroughly enjoyed it. Our guide, Laurie, was excellent.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 01, 2022

Rating: 8.3 / 10

Comments:  The guide was very nice and experienced but did not acknowledge that our party were the not French speaking and could not follow all directions.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 22, 2021

Rating: 10 / 10

Comments:  awesome! good group size, great leader

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 08, 2021

Rating: 10 / 10

Comments:  The activity was super fun! My boyfriend has already done the diable river canoeing activity 4 or 5 times, yet this was the first time that the water level was so low when he did it. We were told at the beginning of the activity that the water may be a little low in certain areas, but it was about 60% of the river was lower then normal. I’m a heavier woman so I ended up having to get out very often. Otherwise it was very fun! A lot of nature and animals to see.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 14, 2021

Rating: 10 / 10

Comments:  Jeremy our guide was great, explained how the Via Ferrata works and described the area of Mont Tremblant. He was fun to be around and took time to ensure our comfort and safety. The views were spectacular and the challenge pushed me physically and mentally. It was such a memorable experience I will not forget this. I will return in a few weeks when it is not as humid. NOTE: Feel free to publish this review to the public but please do not post my full name. Use "Chris from Vancouver".

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 12, 2021

Rating: 10 / 10

Comments:  The via ferrata was very fu and challenging. We really enjoyed out time.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 12, 2021

Rating: 10 / 10

Comments:  It is first time of experience

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Jul 23, 2021

Rating: 10 / 10

Comments:  Our Tour Guide Was The Greatest. Made the whole adventure fun!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 22, 2020

Rating: 10 / 10

Comments:  I have the best of the best experience with Max at Via Ferrata. Max is so courteous and fun. The activity has the perfect balance of challenge, fun, and duration.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 19, 2020

Rating: 9.7 / 10

Comments:  Jean Sebastien was an awesome guide! Super friendly, very professional, and incredibly knowledgeable. He catered to our group of Francophones and Anglophones perfectly. He also made us feel safe and secure throughout the entire experience. Give that man a promotion! The Via Ferrata was also a good challenge, with magnificent views! The dinosaur hunt was fun too.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 07, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 03, 2020

Rating: 10 / 10

Comments:  We had an amazing experience. Our guide, Maxx, was awesome!!! He made sure everyone was safe and great at starting conversations.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 03, 2020

Rating: 10 / 10

Comments:  We had an amazing experience. Our guide, Maxx, was awesome!!! He made sure everyone was safe and great at starting conversations.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 18, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2020

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 11, 2019

Rating: 10 / 10

Comments:  Excellent experience. Very professional guide, named Jeremy - fully bilingual - sociable and knowledgeable. We will be back to complete the intermediate trail soon!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 08, 2019

Rating: 9 / 10

Comments:  Our guide, Max, was great!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 08, 2019

Rating: 5.3 / 10

Comments:  Waters were too shallow making it a times dangerous bcs of trees and rocks in the water Especially for beginners

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Management Response:

Our water levels vary all year in the National Park. And can even vary day to day. We use flat bottomed, plastic, river canoes that are designe to be able to scrape over sand and rock. This is simply part of river canoeing.

For beginner who may be wary of this, we recommend our Guided Canoe Discovery here https://www.tremblantactivities.com/a-tremblant-park-canoe

Aug 13, 2019

Rating: 9 / 10

Comments:  There were 4 of us in a canoe (2 adults and 2 young children). I expected both of my children to receive a paddle for the activity, but they only had one broken paddle to share. This impacted their ability to participate and fell like they were involved.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 13, 2019

Rating: 5 / 10

Comments:  I found the staff that received and transported us rude. We were english speakers and she kept talking french to us. Also, did not give good information when leaving us at the river.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 13, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 13, 2019

Rating: 10 / 10

Comments:  Katherine was excellent. Friendly, polite, cheerful. Knew loads about park.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 04, 2019

Rating: 10 / 10

Comments:  It was such a great tour. The 5 hour was beautiful and challenging.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 27, 2018

Rating: 9 / 10

Comments:  It would have been better if we had a simple map of the river that we could take with us so we knew where we were during the course of the day.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 23, 2018

Rating: 10 / 10

Comments:  The via Ferrata was much more challenging than we had thought. I assumed that since we had kids with us, we were going to be limited to an easy course, but that was not the case! All of us— even the kids— were very happy about that! Our guide was incredibly patient and very friendly, which was definitely appreciated. We also liked that he group was kept small— only seven of us and a guide meant we all felt we were in good hands. We have already recommended this activity to several people planning vacations in the area.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 15, 2018

Rating: 10 / 10

Comments:  Via Ferrata Diable was one of the best vacation outings my family has every done. Perfect from start to finish.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 03, 2018

Rating: 10 / 10

Comments:  We did the Three hour Via Ferrata, Our guides name was Jeremy, he made an awesome experience even better. Safety was his first priority and he made us all feel safe and confident. He also made us continually laugh and enjoy the activity to its fullest. This adventure cannot be missed, all the kids rated it a 10!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 28, 2017

Rating: 10 / 10

Comments:  Gael was our guide and she was very informative and helpful. She was very safety-conscious but also made the excursion a lot of fun! She was always smiling and encouraging. It was a great experience and we were proud to complete it!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 09, 2017

Rating: 10 / 10

Comments:  Great activity and guides. I unfortunately was not able to complete the activity because I was too fearful and our guide that day, Victor, was extremely kind and patient with me; helped me calm down and guided me to firm ground! Very grateful!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 05, 2017

Rating: 10 / 10

Comments:  Thanks Sam for a beautiful Via Ferrata experience.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 04, 2017

Rating: 10 / 10

Comments:  Camille was an excellent guide- thank you for a wonderful canoe trip!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 21, 2017

Rating: 8.7 / 10

Comments:  A. 9/10 Gayle was lovely- however we did wait for 40 minutes after our start time where no instructor communicated with us what was happening. rnB. 10/10rnC. 7/10- expensive but worth it. rnD. Could add repelling. Disclose to people that advanced is more difficult as we were told by 2 people that it was just an increase in time. If we knew it was more difficult we would have done the advanced. rn

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 19, 2017

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 17, 2017

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 12, 2017

Rating: 9.7 / 10

Comments:  Fantastic!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Management Response:

 Thank you very for taking the time to give us your feedback on Via Ferrata.

 I am sorry that the departure of your activity was delayed because of people being late.  

You are absolutely right! It is not fair to penalize participants who are on time, and make them wait for the late ones, but we really have no choice. Imagine someone driving from Montreal or Ottawa who gets delayed for traffic, or simply gets lost,  and then miss their departure, no space on any other tours that day, and no refund of the price paid...they turn around and go home very very unhappy. We usually try to contact them to see how far away they are. Then our guides will decide if we can wait or not.

What we do do is create activity start times with 15-30 minutes cushion,  tell everyone not to be late, provide everyone with clear driving instructions, google map link, and a phone number for anyone needing help. There are still lots of folks who show up late. Fortunately most of our guests are people like you who respect their engagements. Thankyou for that !!

Aug 02, 2017

Rating: 10 / 10

Comments:  My only negative comment would be we were a large group and subdivided into groups. One of our girls was told she could not climb because she would not let go of the wall and hang on the practice wall. I understand that. However, another group was not required to do that step on the practice wall so the participant that was not able to go felt it was unfair.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 02, 2017

Rating: 5 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 22, 2017

Rating: 10 / 10

Comments:  Excellent!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 21, 2017

Rating: 10 / 10

Comments:  Remi was a fantastic guide. We all felt very safe based on his instructions and guidance. Thank you again for allowing one member of our party to exit the Via Ferrata and refund her due to her fear of heights. We will definitely book activities again when we're in the Montreal area.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 21, 2017

Rating: 10 / 10

Comments:  Eric was very knowledgable and helpful;) gave us lots of time and we never felt awkward .

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Nov 09, 2016

Rating: 9.7 / 10

Comments:  The operator was very professional and gave us enough info about how to ask for help should we decide to shorten our self-guided canoe ride along the river. However, she didn't ask us if we needed a water-proof bag until I asked her for one. We had 8 people in total and only one person got to use the bag. When 6 of us fell into the river after our canoes tumbled over during the ride, we regret we hadn't asked for more water-proof bags. If we were given more warnings, and offered more water-proof bags, we would be better prepared.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 07, 2016

Rating: 10 / 10

Comments:  The operator was vert supportive and patient.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 02, 2016

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 27, 2016

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 26, 2016

Rating: 10 / 10

Comments:  very patience and friendly guide

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 21, 2016

Rating: 9 / 10

Comments:  Periods of long wait due to groups being released too close to each other what has caused having being baked in sun and getting tired before the main section started. One of the carabiners was malfunctioning - it would not lock automatically.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 09, 2016

Rating: 8.3 / 10

Comments:  Fantastic!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Oct 11, 2015

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 07, 2015

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 28, 2015

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 27, 2015

Rating: 10 / 10

Comments:  The via feratta was tougher and more exiting than I expected. I loved every minute of it even in the pouring rain. Samuel was very good. He truely enjoys his job.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 20, 2015

Rating: 9.3 / 10

Comments:  Excellent experience and the guides were great.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 31, 2015

Rating: 10 / 10

Comments:  The guide assigned to us (Jouan) was superb, very friendly and caring, with a lot of patient as well. Would definitely recommend him to other friends.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 31, 2015

Rating: 8.7 / 10

Comments:  I went on the activivty with my 9 and 6 year old kids and Sister. We reserved the 6k trip because we thought the kids wouldn't be able to paddle n'or handle a full day of sun. The establishment drove us to the 12k and let us off without any clear indication. We only realized that we had to paddle the full 12k distance as we saw the markers going down the river. We were all dead be the end of day. Had a blast but was unsatisfied by the lack of communication before leaving or being dropped off.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Management Response:

 Thankyou for letting us know. We looked into it and one of the staff was not following the greeting procedures (namely checking for guests booked on the less common 6km). Your comment allowed us to fix the problem.

Aug 26, 2015

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 26, 2015

Rating: 8.7 / 10

Comments:  Fantastic activity. Guide was great. The only issue was our 4 hour activity ended up being almost 5.5 hours. Our guide arrived late and we had to wait several times for entire teams to pass us on the course. This resulted in alot of standing around. Otherwise it was a great experience.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 25, 2015

Rating: 10 / 10

Comments:  Fantastic instructor! 🙂

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 19, 2015

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 18, 2015

Rating: 10 / 10

Comments:  It was fantastic. The guide was great.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 18, 2015

Rating: 7.3 / 10

Comments:  Trop à cheval sur la sécurité Il fallait être attaché à la ligne de vie en tout temps. Même à des endroits sur le plat et lorsqu'on était assis en pose.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 17, 2015

Rating: 10 / 10

Comments:  This was a Guided Canoe tour with a MT Park Park Ranger. We had a great time and my family enjoyed having a Guide that explained the river, the mountains, the wildlife, and that he brought snacks on the Canoe trip. An excellent family activity.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 17, 2015

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 12, 2015

Rating: 10 / 10

Comments:  I was a hiker berore and had experience of climbing several years ago but I was fresh in Ferrata. This trail was quite good to quickly learn and it was rapidly enjoyable. A good guide and a good group. Nice views of river woods and the Tremblant.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 11, 2015

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 09, 2015

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 31, 2015

Rating: 10 / 10

Comments:  Excellent.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 18, 2015

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 04, 2015

Rating: 8.7 / 10

Comments:  Excellent experience. We have been telling many people we know about it. One issue was the fact that our group was smaller than the one a half hour ahead and we caught up to them - and ideally should have been able to pas them - that did not happen and the last segment was quite slow.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 03, 2015

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jun 29, 2015

Rating: 10 / 10

Comments:  Our guide, Mark, was excellent. Very knowledgeable, friendly, and fun to spend the day with. He tailored our trip to our level of experience. Very fun day (except for the mosquitos). Glad we did the Grande Viree-it was the highlight of our entire trip. Thank you! [Note: we took photos with our phones but wished we had a GoPro camera. Would be nice if you offered this for rental.]

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jun 25, 2015

Rating: 10 / 10

Comments:  We had a great time. Our guide was wonderful with the kids.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jun 03, 2015

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Oct 20, 2014

Rating: 10 / 10

Comments:  The operator was a lot of fun and the climbing was strenuous and scary at points but we all enjoyed it

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 20, 2014

Rating: 10 / 10

Comments:  The activity is amazing. It is more extreme than I realized. Younger children should be hooked into the guide.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 20, 2014

Rating: 8.7 / 10

Comments:  I was last in the group and clipping onto the cable instead of the ladder (same as the girl in front of me). We had started late so the operator of the group behind us corrected us.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 19, 2014

Rating: 8 / 10

Comments:  We were English speaking but the guide spoke French 90% of the time and did not translate into English. We took this excursion before and was familiar with the safety and procedure but he should have not taken for granted that we understood everything.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 19, 2014

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 17, 2014

Rating: 9.7 / 10

Comments:  I checked in at the welcome center and they charged me for parking. I told them I was there for the adventure package and needed to register. they charged my card then I wondered over to the next desk (2 feet away) and asked to register. turns out my parking was included and they reimbursed me.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 28, 2014

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 21, 2014

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 21, 2014

Rating: 10 / 10

Comments:  Operators are very well prepared for the job. They are courteous and knowledgeable. We loved every moment in the park and we plan to come back.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 13, 2014

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 03, 2014

Rating: 8.3 / 10

Comments:  No problems checking in for river descent and very enjoyable experience. However the bus driver collecting canoes and passengers drove off without 5 of us, despite our standing ready on the beach just yards away.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 02, 2014

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 25, 2014

Rating: 0 / 10

Comments:  See previous comment box... did not experience the activity. Our experience, as unpleasant as it was, did not go beyond your activity centre staff...

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Management Response:

 Client wanted to cancel the day before on a rainy day. Was told no.

Aug 21, 2014

Rating: 10 / 10

Comments:  Great activity and super people!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 18, 2014

Rating: 10 / 10

Comments:  Alexis was a great tour guide. Very knowledgable! Had a lot of fun!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 11, 2014

Rating: 9 / 10

Comments:  The guide we had was really great. It was a little confusing on the amount of water required according to the website we needed 1.5 l each but that is for the 5 hr not the 3 hr hike. It would be nice if there was some where to sit since we are required to be there 30mins early.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 09, 2014

Rating: 7.3 / 10

Comments:  Activity was easier than described

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 07, 2014

Rating: 9 / 10

Comments:  It was our first via ferrata, and we loved it. Since my girlfriend is a little affraid of this type of activities, the operator helps us at all times, so everything went perfect. Great professional.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 04, 2014

Rating: 9.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 31, 2014

Rating: 9.7 / 10

Comments:  Very knowledgeable guide, and took the time to ensure all in hisparty understood the instructions, by comunicating in both English and French.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 14, 2014

Rating: 8.3 / 10

Comments:  Victor was an excellent guide and spoke good english. Activity should clearly state that physical fitness is a must. Also would suggest to have people experience how it feels when you lose your footing.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 06, 2014

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jun 28, 2014

Rating: 10 / 10

Comments:  Really nice guide! Overall experience was extremely fun. Highly likely that we will be coming back.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jun 24, 2014

Rating: 9 / 10

Comments:  Marlon (the guide) was an amazing guide for this activity!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jun 24, 2014

Rating: 8.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jun 14, 2014

Rating: 9.3 / 10

Comments:  Great experience except the mosquito and black fly bites. Just wish the website had warned us about this issue then I would have packed strong bug repellent with me. By the time we came down from the climb, we were almost bitten alive by bugs!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 06, 2013

Rating: 7.7 / 10

Comments:  operator would not speak english. i had to get translations from one of the other climbers

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Oct 05, 2013

Rating: 10 / 10

Comments:  We had an amazing guide - MC (Marie Chantelle) who made the trip more enjoyable!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 31, 2013

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 27, 2013

Rating: 10 / 10

Comments:  Very experienced guide that was very helpful during activity

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 27, 2013

Rating: 10 / 10

Comments:  Very experienced guide that was very helpful during activity

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 27, 2013

Rating: 10 / 10

Comments:  Very experienced guide that was very helpful during activity

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 27, 2013

Rating: 10 / 10

Comments:  Very good guide

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 20, 2013

Rating: 10 / 10

Comments:  Our guide was fantastic. This was very challenging but a fantastic experience.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 19, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 16, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 16, 2013

Rating: 10 / 10

Comments:  Our guides Lauri and Val were terrific!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 12, 2013

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 09, 2013

Rating: 8.7 / 10

Comments:  We were a group of five of eight participants. Just before leaving for our 12:30 departure, our guide went to verify the afternoon's weather forecast which we learned was OK. Around 14h00, we had our first major downpour. Around 14h45, we experienced a violent thunderstorm. All eight of us were at various locations on the rock face. I have never seen the hail we experienced and this was followed by a torrential downpour. So far so good, we all kept moving forward (even over the first 4"X4" beam). All of us were holding onto the steel cable when we all experienced an electrical shock through our hand(s). This was from a lightening charge. While very frightening, none of us was injured and all in my group later affirmed that we were all the better for this experience. We completed our section, which, as it turned out, was the Excursion and our guide told us that he received instructions to leave the mountain and descend. Where lies my concern is how could this weather system have not been in the daily forecast? We were only 1 1/2 hours ahead of the storm(s). Did our guide misread the information? Did he take a chance on the approaching turbulent weather without informing us? My comments in this regard are not directed to our guide, Martin and not/not to assign or try to assign blame in any way, shape or form. I would just like to know if someone (I don't need to know) along the line "missed the boat". An answer to this question is very important to me. The steel handholds of varying lengths (not the metal rungs)are extremely sliperry when wet. If there is more grip with gloves, shouldn't we be advised to bring gloves?

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 09, 2013

Rating: 9 / 10

Comments:  We could have done the activity in half the time.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 06, 2013

Rating: 9.7 / 10

Comments:  We had a fantastic time and may be back to try to intermediate course.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 01, 2013

Rating: 9.3 / 10

Comments:  Great canoe trip down the Diable river, except we needed more time to complete the trip. With 4 children, 4 hours was not enough...we needed 6.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 31, 2013

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 26, 2013

Rating: 10 / 10

Comments:  Group leader was great. Spoke english for us and was funny to. Took care of my son who went by himself.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 23, 2013

Rating: 9.3 / 10

Comments:  Very dependent on weather. Since cancellation is rare due to weather it can be a gamble. The sun can make or break the experience.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 16, 2013

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 16, 2013

Rating: 9.3 / 10

Comments:  Our guide was very good, but the tour should be split between English speakers and French speakers. Our party does not speak French. We were a little uncomfortable with the fact that the instructor would give a whole long explanation in French and then translate only a few words or sentences into English.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 15, 2013

Rating: 10 / 10

Comments:  Reserve more time for a full route (le grande viree) - by reservation it is 5 hours, we made it in 7 hours. We had 2 women in our group, and I would say that in general the time we made was quite reasonable. In our case, we were lucky that Valerie, our instructor, did not have any other groups that day, so she could spend extra 2 hours with our group. However, I would have been very disappointed, if the trip was terminated due to the lack of time. Since the groups are gathered at random, without any prior knowledge about the physical condition of the participants, it is unreasonable to expect that they would be solely comprised of young sportive males, who can do the route in under 5 hours.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 11, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 09, 2013

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 01, 2013

Rating: 9.7 / 10

Comments:  Marlon was a terrific guide. He was not as outgoing as our Zipline guide but he was knowledgeable and friendly. I enjoyed that he did not try to impose on our via ferrata experience and just remained in the background providing tips and assistance where needed.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Management Response:

Thanks for the feedback Deanna. Departure times were off and have been corrected. Photo ID has been added to all reservation confirmations.

Jun 23, 2013

Rating: 10 / 10

Comments:  Our guide was very informative and professional. Everybody in the group had a great time!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jun 21, 2013

Rating: 9 / 10

Comments:  One thing that should have been stressed was bug spray as the black flies were unbelievable. Luckily the park sold bug spray but it was very expensive

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Sep 01, 2012

Rating: 10 / 10

Comments:  The Via Ferrata was absolutely incredible. Much more challenging, and much better than expected. Victor was a wonderful guide.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 28, 2012

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 26, 2012

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 21, 2012

Rating: 6.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 20, 2012

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 19, 2012

Rating: 9 / 10

Comments:  loved it, glad my girlfriend and i went on the trip.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 18, 2012

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 17, 2012

Rating: 10 / 10

Comments:  This was for Via Ferrata

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 11, 2012

Rating: 10 / 10

Comments:  We had 2 operators because we had 11 people in our group. Both operators are informative, friendly, fun and very helpful. We all had great fun. Thank you!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 10, 2012

Rating: 9.7 / 10

Comments:  Our appointment was at 8.45am. On your website it was stated that we shall be here at. 8.10am. Way too early.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 07, 2012

Rating: 9.7 / 10

Comments:  When we arrived at the park there was a big lineup of people waiting to get inside the welcome centre. We were told to meet our guides inside the welcome centre. By the time we made it to the front of the line we had missed the time for our departure and there was some confusion as they rushed to reconnect us with our guide. If we were more clearly informed of the process we would not have waited unnecessarily in the lineup which was moreso for people requesting day passes to the park.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 30, 2012

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 17, 2012

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 15, 2012

Rating: 9.7 / 10

Comments:  Guides command of English language were limited. But they did the best they could.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 12, 2012

Rating: 5 / 10

Comments:  People's safaty is important, so I would explain exactly how it is going to work at the time of booking.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 12, 2012

Rating: 6.7 / 10

Comments:  Five out of eight people in our group spoke English only. Guide made very little attempt to communicate in English.Fortunately,one of the other three in our group did some translation for us,but still felt that we missed quite a bit of information about where we were and what we were doing and seeing. I felt that this was the only thing that diminished the experience for us.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 12, 2012

Rating: 10 / 10

Comments:  David, the via ferrata guide, was AWESOME! He made the trek very enjoyable.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 12, 2012

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 09, 2012

Rating: 10 / 10

Comments:  via ferrata and the boating trip (3hrs+) was excellent. both guides were excellent

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jun 24, 2012

Rating: 8.3 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Sep 02, 2011

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 23, 2011

Rating: 10 / 10

Comments:  Excellent!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 19, 2011

Rating: 10 / 10

Comments:  Everything was very good, Thanks !

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 19, 2011

Rating: 9.3 / 10

Comments:  we had a lot of fun

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 19, 2011

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 19, 2011

Rating: 7.7 / 10

Comments:  I thoroughly enjoyed Via Ferrata, although I did feel a little rushed. We were expecting a three hour excursion but we were finished in just over 2 hours. I felt the guide, Hans, did not give us much time to enjoy the view at the top or to eat our snack which we were instructed to bring.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 19, 2011

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 19, 2011

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 12, 2011

Rating: 9 / 10

Comments:  This is for the Diable River meandre canoe trip. The guide, Caroline, was very friendly and helpful. Her descriptions of the river and its wildlife were very informed and educational. And she was extremely understanding even though we arrived late.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Aug 10, 2011

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 08, 2011

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 07, 2011

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 06, 2011

Rating: 10 / 10

Comments:  We did the Via Ferrata, and it was tons of fun, we all loved it!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Aug 06, 2011

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 25, 2011

Rating: 10 / 10

Comments:  Laurie was out guide, she was excellent. Very friendly and knowledgable.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 23, 2011

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 22, 2011

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 20, 2011

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 20, 2011

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 17, 2011

Rating: 8 / 10

Comments:  The guide could have spoken a better English, especially for safety advises this would help a lot!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 13, 2011

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jul 13, 2011

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 11, 2011

Rating: 6 / 10

Comments:  The activity was Via Ferrata. The guide DID NOT give us tips/instructions on how to proceed SAFELY!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jul 04, 2011

Rating: 9 / 10

Comments:  We did the via ferretta. It was not on the activity list above, so i selected Tremblant Climbing school. The instructions were strait foward and clear. The activity was fun. The guide was friendly. It was a good experience out in the mountains!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Jul 04, 2011

Rating: 5.3 / 10

Comments:  the school bus driver was very rude to us. everyone else was lovely

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jun 27, 2011

Rating: 9.3 / 10

Comments:  Via Ferrata was a unique and fun experience for our family

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.