Snow Tubing

Customer Reviews

>> Customer review score  84%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 22, 2021

Rating: 6 / 10

Comments:  There were was no staff member at the bottom of the hill managing the crowd or checking for masks. We had to walk up the hill every time to avoid people not wearing a mask in line. We only stayed for 1.5 hours. An hour would have been plenty. Everyone had masks but about 5% of the people wore them around their neck.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was OK, but I wouldn't do it again.

Feb 21, 2021

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 18, 2021

Rating: 10 / 10

Comments:  The staff was great and super friendly. They all respect safety protocol and ensure guests are wearing a face covering at all time. Great experience!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 17, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Feb 08, 2021

Rating: 10 / 10

Comments:  The experience, itself, was very fun. All the workers there were helpful and engaging. The site was great with may options to tube down and the overall working way of the place was great.rnrnMy only suggestion would be to have an option for Vegetarian or Vegan people with your Concessions available on site - French Fries were the only option!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 09, 2021

Rating: 9.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 08, 2021

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 08, 2021

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 08, 2021

Rating: 0 / 10

Comments:  We booked the activity prior to coming, but based on Tremblant.ca, they had outdated information which did not accurately reflect the hours of operation for the actual activity. We got to the activity site at 4:30 pm, was told they closed in 30 minutes. We told them that on Tremblant.ca it says from Dec 19-Jan 30, the hours of operation posted are 10-9 pm. We called the Activity Centre to see what can be done, the first lady we spoke with on the phone (I did not ask for her name) was super helpful but our phone call got cut short. I called again right after and the second agent we had (Bruno) was totally unsympathetic and was not hearing us out. We explained our situation over and over, he kept saying it was our responsibility to check the times; even though it clearly states on Tremblant.ca's website that it closes at 9 pm on the day of my visit. On the confirmation email received from the Activity Centre, it only states an opening time and no closing time. Bruno kept arguing with us that we were in the wrong. He took no time at all to listen to us. Eventually, I needed to escalate this situation further and asked for a supervisor/manager to which he claims he did not have one available. The next day, a refund was provided without the need to call again. Overall, unfortunately, we did not get to go snow tubing. We also noticed the prices directly at the activity site are a few dollars cheaper than from the Activity Centre.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was poor, we didn’t enjoy it.

Management Response:

 So sorry to hear about your experience. Please accept our apologies. We have talked to the staff member in question to make sure it doesn't happen again. He was tired and needed a bit of a break after the Christmas rush which he is having now. I have looked into the schedule problem and it was our fault. The website you used had a typo. It indicated the Christmas schedule period as being from Dec 19-Jan 30 when in should have been Dec 19-Jan 3. This is why you were refunded the next day. It has been corrected and we have added web links to the schedule on tremblantactivities.com into all our tickets to make it easier to check.

Jan 08, 2021

Rating: 8 / 10

Comments:  It was cool

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Jan 01, 2021

Rating: 10 / 10

Comments:  Was so much better then we had thought it would be. It was a blast!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 29, 2020

Rating: 10 / 10

Comments:  Enjoyable

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 23, 2020

Rating: 10 / 10

Comments:  Great fun, lots of laughing. Safe. Courtesy employees.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Feb 04, 2020

Rating: 8.3 / 10

Comments:  Having never done it before I wasn't sure what to expect, but we had a lot of fun. A great way to spend the afternoon with family. It was a lot of fun.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Jan 21, 2020

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 30, 2019

Rating: 8 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

Dec 29, 2019

Rating: 7.7 / 10

Comments:  It is amazing, a lot fun, thank you very much

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Dec 22, 2019

Rating: 10 / 10

Comments:  Amazing experience

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

We are taking Covid-19 seriously. We are committed to providing a safe environment for our guests & staff. We need your cooperation to keep our staff, our guides and other guests safe as well.

These are the steps we are taking to keep our tubing activity clean and safe:

• We are actively monitoring COVID-19 updates from the Québec Ministry of Public Health and will continue to adapt.
• We are currently in a red zone. Please respect the safety guidelines of our zone.
• Any employee or guest who is experiencing COVID-19 symptoms on-site, or within the past 14 days, may not participate.
• Any employee or guest who has been in contact with anyone with COVID-19 in the past 14 days, or is living with a person with symptoms, or is waiting for a test result, or has returned from a trip outside the country, may not participate.
• A physical distance of 2 meters must be maintained.
• Hygiene measures will be in place and enforced for employees and guests; handwashing, coughing into elbows, no handshaking.
• Protective glasses (ie ski goggles) are mandatory because a physical distance of 2M not always possible.
• Activity meetings and preparations will mostly take place outdoors during the pandemic. Dress warmly for all activities.
• 3 years and older must wear a neck warmer or balaclava; of two layers, completely covering the nose and mouth when using the rope tow and when waiting in line.
• 10 years and older must wear a face mask in indoor facilities.
• Guests from the same household can tube together or maximum 4 people from different residences.
• Until Feb 25: Maximum 4 participants, or more than 4 if from the same residence.
• From Feb 26: Maximum 8 participants per departure.
• All guests on site must be registered. One member per family will have to fill out the register, retrieve the tickets and sign the pledge sheet.
• All tubes must be returned to the indicated area for disinfection.
• A food truck and outdoor tables will replace the cafeteria.